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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > PolarBox 3


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Old 06-16-2015, 19:43   #1 (permalink)
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how to flash alcatel ot4037t [ANSWERED]


Hi polar team
i have one ot4037t for flash client make it unlock with unsupported box and now it is just blinking on logo and then blank screen
i found the flash file on support
but polar box unable to connect it
here is the log
Engine Compilation Build : 365

Connecting Phone...Please Wait...
Sending Bootloader...

ERROR Phone Not Conected..

Phone Disconnected ...

waiting for the reply
thanks in advance

Regards
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Old 06-17-2015, 12:29   #2 (permalink)
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Quote:
Originally Posted by c_ahmad79 View Post
Hi polar team
i have one ot4037t for flash client make it unlock with unsupported box and now it is just blinking on logo and then blank screen
i found the flash file on support
but polar box unable to connect it
here is the log
Engine Compilation Build : 365

Connecting Phone...Please Wait...
Sending Bootloader...

ERROR Phone Not Conected..

Phone Disconnected ...

waiting for the reply
thanks in advance

Regards

Is strange, are you sure you leave totally pressed power on button and phone have battery ?
Which box damaged this phone? was direct unlock or flashing ?

Regards,
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Old 06-17-2015, 13:57   #3 (permalink)
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Quote:
Originally Posted by wendigo View Post
Is strange, are you sure you leave totally pressed power on button and phone have battery ?
Which box damaged this phone? was direct unlock or flashing ?

Regards,
client say he unlock it on volcano with unsupported model and after unlock it came to this status
if i put on charger it start charging
yes i try boot cable and normal cable with battery fully charge , in conecting process phone turn on but unable to connect with polar
Regards
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Old 06-18-2015, 19:54   #4 (permalink)
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any thing can be done or not.........?
or can provide factory firmware..?
waiting
Thanks in advance
REgards
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Old 06-19-2015, 09:13   #5 (permalink)
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Originally Posted by c_ahmad79 View Post
any thing can be done or not.........?
or can provide factory firmware..?
waiting
Thanks in advance
REgards
Hi,

Is possible you send us this phone ?
Or sell one unit ? This will help us to verify all flashing procedure.

We are not sure if problem can be that phone has been damaged previously or that flashing procedure is not properly made

With best regards,
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