P3-Card Upgrade v1.0.4 (Important, read it !!!) - Page 2 - GSM-Forum

Haicha · 11-04-2011, 02:01

Quote:

Originally Posted by MGPhotos

I use Windows XP. I was able to install the P3 card and complete my metal box upgrade.
I then downloaded the latest PolarSuite Update v2.7.4 and it initially worked fine.

NOW a few day later I am not able to get the PolarSuite or PolarSat programs to startup.
All that happens is that the splash screen appears and quickly disappears.
I tried uninstalling then reinstalling all Polar drivers and software but the PolarSuite or PolarSat programs still do not open.
How can I fix this problem?

What drivers do I use for reinstalling polarbox metal box already updated with P3 card for Windows XP?

Friend! This is card Reader Problem and not drivers or Software.Try remove card-Clean and put again inside reader.
If problem continues ask your Reseller for change (Reader Only).If you have one old or last Pkey reader Use this.
Work 100% OK.Tested.
Regards
Haicha

stormlonghorn · 11-04-2011, 09:09

I am running the updater software 1.04 but every time I hit start update it tells me to connect my box thing is the box is connected and the P3 dongle is in the front usb port on the box
obviously not seeing the box though the polar suite software does when I run it
i've de-installed the polar suite and I don't have any antivirus on the laptop
anyone any ideas on how to fix this problem
the serials for P2 and P3 show error as per the attached image.

**The_Gorr** · 11-04-2011, 10:15

1- read FAQ
2- check video
3- must use xp
4- dongle have to be connected to computer
5- box must be fully working with 2.69 before update

br

<= The_Gorr =>

stormlonghorn · 11-04-2011, 12:05

Quote:

Originally Posted by The_Gorr

1- read FAQ
2- check video
3- must use xp
4- dongle have to be connected to computer
5- box must be fully working with 2.69 before update

br

<= The_Gorr =>

That'll be a
1 - yes read it
2 - watched video - doesn't say anything about what to do if clicking start update doesn't work
3 - pc is xp
4 - box and dongle are connected to computer
5 - box works fine with 2.69 before trying to update

my theory is its not seeing the P3 dongle correctly but why also does the software updater say to connect the box when it is connected and verified working ok with v2.69

any ideas anyone much appreciated

**The_Gorr** · 11-04-2011, 12:15

plz run 2.69, make a screen shot of suite and sat and post it here

br

<= The_Gorr =>

stormlonghorn · 11-04-2011, 12:32

here you go copies of polar suite and polar sat for you

**The_Gorr** · 11-04-2011, 12:36

man i need to see ur box sn

br

<= The_Gorr =>

stormlonghorn · 11-04-2011, 13:47

Quote:

Originally Posted by The_Gorr

man i need to see ur box sn

br

<= The_Gorr =>

Why?????

perhaps i'm being over cautions but I've seen other screenshots where people tend to blank these things out

**The_Gorr** · 11-04-2011, 13:49

man are u crasy or what ? is me who decide what is needed or what is not needed for solve ur problem, so if u want support, give me what i request

br

<= The_Gorr =>

stormlonghorn · 11-04-2011, 14:43

Like I say just cautious thats all

appreciate any help
it is: -

20003962

**The_Gorr** · 11-04-2011, 15:06

seems ok inside server.

plz join me via sonork for check ur problem remotly

br

<= The_Gorr =>

stormlonghorn · 11-04-2011, 16:11

ah

won't be able to do that i'm afraid
work IT stipulations/lockdown whatever you want to call it
so no remote access into site

any other ideas to try?

could it be a fault with the P3 card should I contact the re-seller and see if they could replace or test it?

**The_Gorr** · 11-04-2011, 16:23

box sn and p3 sn not readed by updater mean not dongle problem
i suggest u to use another computer

br

<= The_Gorr =>

MGPhotos · 11-07-2011, 23:08

Quote:

Originally Posted by Haicha

Friend! This is card Reader Problem and not drivers or Software.Try remove card-Clean and put again inside reader.
If problem continues ask your Reseller for change (Reader Only).If you have one old or last Pkey reader Use this.
Work 100% OK.Tested.
Regards
Haicha

Tried other card readers. No change. I am still not able to get the PolarSuite or PolarSat programs to startup.

ricardoz · 11-08-2011, 19:34

Recently i received mi card then download updater v1.04 bust give me this error
20000841
12:46:29 Starting process
12:46:29 Checking PolarBox2 hardware
12:46:29 Checking new PolarBox3 hardware
12:46:29 Checking account status
12:46:36 Error checking status. PolarBox2 was already updated before

-----------> This serial was linked to p3card before
-----------> If p3Card is not working contact support

12:46:36 Process aborted with error [ E03 ]

Cant login to support

Server bad answer.
Please Update Support Advanced Tool or try later

pls help u need serial from box and pcard here or pm ?

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11-04-2011, 10:15	#18 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	1- read FAQ 2- check video 3- must use xp 4- dongle have to be connected to computer 5- box must be fully working with 2.69 before update br <= The_Gorr =>

11-04-2011, 12:15	#20 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	plz run 2.69, make a screen shot of suite and sat and post it here br <= The_Gorr =>

11-04-2011, 12:36	#22 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	man i need to see ur box sn br <= The_Gorr =>

11-04-2011, 13:49	#24 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	man are u crasy or what ? is me who decide what is needed or what is not needed for solve ur problem, so if u want support, give me what i request br <= The_Gorr =>

11-04-2011, 14:43	#25 (permalink)
stormlonghorn Junior Member Join Date: Oct 2008 Posts: 7 Member: 889337 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	Like I say just cautious thats all appreciate any help it is: - 20003962

11-04-2011, 15:06	#26 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	seems ok inside server. plz join me via sonork for check ur problem remotly br <= The_Gorr =>

11-04-2011, 16:11	#27 (permalink)
stormlonghorn Junior Member Join Date: Oct 2008 Posts: 7 Member: 889337 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	ah won't be able to do that i'm afraid work IT stipulations/lockdown whatever you want to call it so no remote access into site any other ideas to try? could it be a fault with the P3 card should I contact the re-seller and see if they could replace or test it?

11-04-2011, 16:23	#28 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	box sn and p3 sn not readed by updater mean not dongle problem i suggest u to use another computer br <= The_Gorr =>

11-08-2011, 19:34	#30 (permalink)
ricardoz Freak Poster Join Date: Mar 2005 Location: Mexico Age: 40 Posts: 356 Member: 124842 Status: Offline Thanks: 17 Thanked 9 Times in 8 Posts	Recently i received mi card then download updater v1.04 bust give me this error 20000841 12:46:29 Starting process 12:46:29 Checking PolarBox2 hardware 12:46:29 Checking new PolarBox3 hardware 12:46:29 Checking account status 12:46:36 Error checking status. PolarBox2 was already updated before -----------> This serial was linked to p3card before -----------> If p3Card is not working contact support 12:46:36 Process aborted with error [ E03 ] Cant login to support Server bad answer. Please Update Support Advanced Tool or try later pls help u need serial from box and pcard here or pm ?