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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > POLAR Team Products > PolarBox 2

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Old 04-26-2012, 13:49   #1 (permalink)
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phones not found when using usb ... [ANSWERED]

my problem is complicated ... panda cant detect htc phones ... its not drivers problems ( drivers from polar support ) and tested on 2 computers also i have 2 boxes from another teams it detect the phones ... and read polar support and see all members can read phones easy .. so i think my box had problem some where .. i test every things int-virus - pc etc...
addition info
my box is polar2 (metal) and upgraded

waiting ur help polar team
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Old 04-26-2012, 14:04   #2 (permalink)
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PHP Code:
[PHP][COLOR="Lime"]ProductPolarBox3-Up



[13:53:25 PM Application status (OK



3:53:25 PM  -- System scan for drivers -- 
DriverUSB Token Device
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"USB Token Device"
    
Hardware ID"USB\Vid_096e&Pid_0005&Rev_0260"
    
GUID"{50DD5230-BA8A-11D1-BF5D-0000F805F530}"
    
Driver"{50DD5230-BA8A-11D1-BF5D-0000F805F530}\0007"
    
UpperFilters""
    
LowerFilters""
DriverUSB Token Device
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"0"
    
Config-Flags"0"
    
Name""
    
Description"USB Token Device"
    
Hardware ID"USB\Vid_096e&Pid_0005&Rev_0260"
    
GUID"{50DD5230-BA8A-11D1-BF5D-0000F805F530}"
    
Driver"{50DD5230-BA8A-11D1-BF5D-0000F805F530}\0005"
    
UpperFilters""
    
LowerFilters""
DriverUSB Token Device
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"USB Token Device"
    
Hardware ID"USB\Vid_096e&Pid_0005&Rev_0260"
    
GUID"{50DD5230-BA8A-11D1-BF5D-0000F805F530}"
    
Driver"{50DD5230-BA8A-11D1-BF5D-0000F805F530}\0006"
    
UpperFilters""
    
LowerFilters""
Drivere-gate USB Smart Card
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"e-gate USB Smart Card"
    
Hardware ID"USB\Vid_0973&Pid_0001&Rev_0100"
    
GUID"{555E05A3-904C-42CF-AEF4-EE4035EC6362}"
    
Driver"{555E05A3-904C-42CF-AEF4-EE4035EC6362}\0004"
    
UpperFilters""
    
LowerFilters""
Drivere-gate USB Smart Card
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"e-gate USB Smart Card"
    
Hardware ID"USB\Vid_0973&Pid_0001&Rev_0100"
    
GUID"{555E05A3-904C-42CF-AEF4-EE4035EC6362}"
    
Driver"{555E05A3-904C-42CF-AEF4-EE4035EC6362}\0001"
    
UpperFilters""
    
LowerFilters""
Drivere-gate USB Smart Card
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"e-gate USB Smart Card"
    
Hardware ID"USB\Vid_0973&Pid_0001&Rev_0100"
    
GUID"{555E05A3-904C-42CF-AEF4-EE4035EC6362}"
    
Driver"{555E05A3-904C-42CF-AEF4-EE4035EC6362}\0002"
    
UpperFilters""
    
LowerFilters""
Drivere-gate USB Smart Card
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"e-gate USB Smart Card"
    
Hardware ID"USB\Vid_0973&Pid_0001&Rev_0100"
    
GUID"{555E05A3-904C-42CF-AEF4-EE4035EC6362}"
    
Driver"{555E05A3-904C-42CF-AEF4-EE4035EC6362}\0003"
    
UpperFilters""
    
LowerFilters""
Drivere-gate USB Smart Card
    Disabled
"false"
    
Install-Failed"true"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"32"
    
Name""
    
Description"e-gate USB Smart Card"
    
Hardware ID"USB\Vid_0973&Pid_0001&Rev_0100"
    
GUID"{555E05A3-904C-42CF-AEF4-EE4035EC6362}"
    
Driver"{555E05A3-904C-42CF-AEF4-EE4035EC6362}\0000"
    
UpperFilters""
    
LowerFilters""
DriverPolarBox Ftdi
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"PolarBox Ftdi"
    
Hardware ID"USB\Vid_0999&Pid_6028&Rev_0400"
    
GUID"{990A2BD7-E738-46C7-B26F-1CF8FB9F0A90}"
    
Driver"{990A2BD7-E738-46C7-B26F-1CF8FB9F0A90}\0002"
    
UpperFilters""
    
LowerFilters""
DriverPolarBox Ftdi
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"0"
    
Config-Flags"0"
    
Name""
    
Description"PolarBox Ftdi"
    
Hardware ID"USB\Vid_0999&Pid_6028&Rev_0400"
    
GUID"{990A2BD7-E738-46C7-B26F-1CF8FB9F0A90}"
    
Driver"{990A2BD7-E738-46C7-B26F-1CF8FB9F0A90}\0001"
    
UpperFilters""
    
LowerFilters""
DriverPolarBox Ftdi
    Disabled
"false"
    
Install-Failed"false"
    
Removed"false"
    
InstallState"13"
    
Config-Flags"0"
    
Name""
    
Description"PolarBox Ftdi"
    
Hardware ID"USB\Vid_0999&Pid_6028&Rev_0400"
    
GUID"{990A2BD7-E738-46C7-B26F-1CF8FB9F0A90}"
    
Driver"{990A2BD7-E738-46C7-B26F-1CF8FB9F0A90}\0000"
    
UpperFilters""
    
LowerFilters""




[23:53:25 PM FTDI Driver (OK



[
33:53:26 PM Usb Smart Card Reader (OK



[
43:53:26 PM Certificates (OK



[
53:53:27 PM Server account (OK



[
53:53:27 PM Box integrity (OK



[
73:53:33 PM Port settings (OK



 
3:53:33 PM PolarBox diagnostics finished[/COLOR
[/PHP]
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Old 04-26-2012, 15:34   #3 (permalink)
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u say : other box detect the phones, and polar use special drivers for android htc, wich mean other box can't detect.

mean u using bad drivers


br
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Old 04-26-2012, 16:51   #4 (permalink)
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did you mean if use polar drivers then other boxes cant detect the phone .... so i cant install rom with orginal EXE ROM also
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Old 04-26-2012, 16:58   #5 (permalink)
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rom is other thing.

all what i suggest u to do is to remove drivers
restart
install drivers from polar support


all should work ok

Br
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