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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > POLAR Team Products > PolarBox 2

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Old 08-09-2010, 20:17   #1 (permalink)
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problem with samsung server [ANSWERED]

is there any problem with the server?

I canīt do this:


Connecting ...

Phone Model : A767/ATT
Phone Network : 001 00
Phone S/W : A767UCHI4
Phone IMEI : 35844**********

Contacting With Server...Wait...

Credits Consumed : 0
ERROR...Try Again or contact support

ERROR Phone Not Readed...


but with polar sat I can read everything:

15:05:26 Connecting with Main Server...
15:05:29 Hi from Polar Server --
15:05:29 INFO READED

LOGIN: julio05 - PASSWORD: ******
COUNTRY: Cuba - RESELLER: PolarTeam
PROG DATE: - REG DATE: 14042009
LICENSES:
LG3GSecured-Samsung2009 : Enabled
BlackBerry-HTC : Disabled
Sag-Vodaf-Modem : Disabled

BR julio05
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Old 08-09-2010, 20:30   #2 (permalink)
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if u are using last update 2.45R2 then possible samsung server busy, just retry later


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Old 08-10-2010, 00:40   #3 (permalink)
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yes, I am using this version. I had been trying for a few times and nothing. could it be busy yet?
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Old 08-10-2010, 02:15   #4 (permalink)
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polar suite only recognize the phone in qualcom mode when I pick S8300V and the new security checkbox is checked. it shows Error with any other model selected. In Samsung mode never read codes
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Old 08-10-2010, 12:49   #5 (permalink)
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Quote:
Originally Posted by julio05 View Post
polar suite only recognize the phone in qualcom mode when I pick S8300V and the new security checkbox is checked. it shows Error with any other model selected. In Samsung mode never read codes

make sure u have diagnostic com port in device manager (not modem port only) if no!!!! flash ur phone


bRo

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Old 08-10-2010, 16:09   #6 (permalink)
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there are this:
- Qualcomm usb modem 6000
- Qualcomm Diagnostics Interface 6000 (com 8)
- Qualcomm NMEA Device 6000 (com 6)

need to be flashed?
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Old 08-10-2010, 16:10   #7 (permalink)
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please post again full log including phone imei for check inside server

br

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Old 08-10-2010, 16:24   #8 (permalink)
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in Samsung Mode, with model A767:

Connecting ...

Phone Model : A767/ATT
Phone Network : 001 00
Phone S/W : A767UCHI4
Phone IMEI : 358442-02-069658-1

Contacting With Server...Wait...
ERROR...Try Again or contact support

ERROR Phone Not Readed...
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Old 08-10-2010, 16:27   #9 (permalink)
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just one question,

are u sure ur phone is locked by provider !!

cause referring to ur log, i see Phone Network : 001 00 (mean phone already unlocked)

can u please check what code ur phone is asking for !!

br

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Old 08-10-2010, 16:28   #10 (permalink)
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QUALCOMM MODE WITH S8300V
Connecting ...

Phone Model : A767/ATT
Phone Network : 001 00
Phone S/W : A767UCHI4
Phone IMEI : 358442-02-069658-1
Compilation date and time :
Sep 15 200811:22:40Aug 21 200806:00:00KYRZ
Reading Security Zone..Please Wait...
ERROR Reading Data...

ERROR Phone Not Readed...
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Old 08-11-2010, 02:32   #11 (permalink)
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Question hello need is help

I get this error all day testing took 24 hours but nothing anyone can give me a hand I'm new to the world through this before hand


Searching Phone...
Phone Model : TU720
Phone Imei : 357528-------------
Phone Version :
TU720-MSM4090201C-V10g-DEC-31-2007
Compilation date and time :
Apr 24 200818:06:08Oct 03 200723:00:00TU720
Flash chip INFO :
toshiba_tya000bc00_0098-00CA_40800
Contacting to Server
Server Connection Rejected...
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Old 08-11-2010, 03:47   #12 (permalink)
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please post full log with full imei + what polar suite version u use

br

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