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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > POLAR Team Products > PolarBox 2

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Old 06-08-2012, 08:57   #1 (permalink)
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Problem unlocking samsung S5830 [ANSWERED]

Hello when i clinck on unlock the polar say:

Reading Data Wait...

and dont do nothing.

¿?
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Old 06-08-2012, 09:00   #2 (permalink)
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hi bro tri with selecting other models
and post results
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Old 06-08-2012, 09:25   #3 (permalink)
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5830B
5830D
5830L
5830M
5830T

The same.

5830i dont detect

¿any model more to test?
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Old 06-08-2012, 09:39   #4 (permalink)
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bri tri withaut batt ant check
cable
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Old 06-08-2012, 09:41   #5 (permalink)
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br tri withaut battary use vcc from cable phone power off
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Old 06-08-2012, 09:44   #6 (permalink)
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models for test s5620,s5660,5670l
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Old 06-08-2012, 12:23   #7 (permalink)
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problem detected and will be solved for next update


Br
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Old 06-08-2012, 12:30   #8 (permalink)
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Quote:
Originally Posted by huevin View Post
Hello when i clinck on unlock the polar say:

Reading Data Wait...

and dont do nothing.

¿?

Hi huevin,

First of all, you must be sure which phone u have.

5830 (this use RJ45 cable, no USB cable)
5830i (this use USB cable, original)

After this, verify you are using last v295 update.
Paste here FULL COMPLETE log of operation that appears in polarbox.
With this info will be more easy help you.

About 5830i we detected a issue that sometimes phone is not detected, we are working in this ...

Btw, please not forget put LOG here ok ?
Awaiting
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Old 06-08-2012, 12:32   #9 (permalink)
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Thanks, i try all and have the same problem.
And try do a hard reset but dont work.

I´m waiting for th next update.
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Old 06-08-2012, 12:35   #10 (permalink)
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Quote:
Originally Posted by huevin View Post
Thanks, i try all and have the same problem.
And try do a hard reset but dont work.

I´m waiting for th next update.

Ok, but please for next put LOG of polar complete here.
If not, we cant help you, perhaps is not polar problem (cos we detected in S5830i, and you have a S5830), so if u post LOG i can check what fails.
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