Problems trying to get BB-Box to work [POST INSIDE CORRECT SECTION] - GSM-Forum

cfrycontinuum · 08-03-2011, 18:15

I have been having problems since I tried to install the BB-Box I just purchased. I followed the instructions, created a new account, logged in, and requested a box certificate. Then when I tried to open the software it gives me the message "ERROR Key File Not Found" and instructs me to go request a box certificate. It did end up working and I was able to unlock one phone, but then I was unable to login again and the same error started coming up. I had requested my password to make sure that wasn't the issue, but never received and email to confirm and it appeared I was locked out of the account. What am I doing wrong?

**sansari** · 08-03-2011, 18:17

hi
if you forget your login plz send mail to:
the_gorr@polarbox2.net

cfrycontinuum · 08-03-2011, 18:20

Now I am able to log in no problem, and I can successfully get the box certificate, but I get the same error telling me I need to get the box certificate,

**sansari** · 08-03-2011, 18:28

go to bbox sat tool & request box certifcate
remember to use the last bb-box tool ;all is available in support section.

cfrycontinuum · 08-03-2011, 18:34

1:34:02 PM Connecting with Main Server...
Box Certificate created suscessfully

I still get the error

SUUNNYY · 08-03-2011, 18:37

HI FRIEND PLEASE POST A SCREEN SHOT WITH ERROR MESSAGE.

REGARDS

««««suunnyy»»»»

[ polar team ]

cfrycontinuum · 08-03-2011, 18:48

Here you go.
Thanks!

SUUNNYY · 08-03-2011, 18:57

HI FRIEND PLEASE DISABLE YOUR ANTIVIRUS [ ADD BB-BOX IN EXCEPTION LIST OF ANTIVIRUS ] AND TRY AGAIN I THINK YOU ARE GETTING KEY FILE SUCCESSFULLY BUT ANTIVIRUS OR SOME ANOTHER PROGRAM DONT ALLOW TO SAVE.

TRY DISABLE ANTIVIRUS AND POST RESULT.

REGARDS

««««suunnyy»»»»

[ polar team ]

cfrycontinuum · 08-03-2011, 18:59

Exact same problem. Where is the file created? I can check if it exists on my system.

cfrycontinuum · 08-03-2011, 19:04

After my initial problems yesterday, I created a duplicate account with a different email, could this be the problem? Yesterday it worked with the second account but none of them work at all now.

**The_Gorr** · 08-03-2011, 19:04

POST IN CORRECT SECTION

TOPIC CLOSED

<= The_Gorr =>

08-03-2011, 18:15	#1 (permalink)
cfrycontinuum Junior Member Join Date: May 2011 Posts: 6 Member: 1570941 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	Problems trying to get BB-Box to work [POST INSIDE CORRECT SECTION] I have been having problems since I tried to install the BB-Box I just purchased. I followed the instructions, created a new account, logged in, and requested a box certificate. Then when I tried to open the software it gives me the message "ERROR Key File Not Found" and instructs me to go request a box certificate. It did end up working and I was able to unlock one phone, but then I was unable to login again and the same error started coming up. I had requested my password to make sure that wasn't the issue, but never received and email to confirm and it appeared I was locked out of the account. What am I doing wrong?

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08-03-2011, 18:17	#2 (permalink)
sansari Product Manager Join Date: Apr 2008 Location: AiT iShAk... Posts: 5,297 Member: 755709 Status: Offline Sonork: 100.1592000 Momo... Thanks: 1,390 Thanked 6,432 Times in 1,487 Posts	hi if you forget your login plz send mail to: the_gorr@polarbox2.net

08-03-2011, 18:20	#3 (permalink)
cfrycontinuum Junior Member Join Date: May 2011 Posts: 6 Member: 1570941 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	Now I am able to log in no problem, and I can successfully get the box certificate, but I get the same error telling me I need to get the box certificate,

08-03-2011, 18:28	#4 (permalink)
sansari Product Manager Join Date: Apr 2008 Location: AiT iShAk... Posts: 5,297 Member: 755709 Status: Offline Sonork: 100.1592000 Momo... Thanks: 1,390 Thanked 6,432 Times in 1,487 Posts	go to bbox sat tool & request box certifcate remember to use the last bb-box tool ;all is available in support section.

08-03-2011, 18:34	#5 (permalink)
cfrycontinuum Junior Member Join Date: May 2011 Posts: 6 Member: 1570941 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	1:34:02 PM Connecting with Main Server... Box Certificate created suscessfully I still get the error

08-03-2011, 18:37	#6 (permalink)
SUUNNYY Product Supporter Join Date: Oct 2008 Location: WHERE THE WORLD ENDS Posts: 2,549 Member: 885625 Status: Offline Sonork: 100.1589108 Thanks: 882 Thanked 2,433 Times in 823 Posts	HI FRIEND PLEASE POST A SCREEN SHOT WITH ERROR MESSAGE. REGARDS ««««suunnyy»»»» [ polar team ]

08-03-2011, 18:48	#7 (permalink)
cfrycontinuum Junior Member Join Date: May 2011 Posts: 6 Member: 1570941 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	Here you go. Thanks!

08-03-2011, 18:57	#8 (permalink)
SUUNNYY Product Supporter Join Date: Oct 2008 Location: WHERE THE WORLD ENDS Posts: 2,549 Member: 885625 Status: Offline Sonork: 100.1589108 Thanks: 882 Thanked 2,433 Times in 823 Posts	HI FRIEND PLEASE DISABLE YOUR ANTIVIRUS [ ADD BB-BOX IN EXCEPTION LIST OF ANTIVIRUS ] AND TRY AGAIN I THINK YOU ARE GETTING KEY FILE SUCCESSFULLY BUT ANTIVIRUS OR SOME ANOTHER PROGRAM DONT ALLOW TO SAVE. TRY DISABLE ANTIVIRUS AND POST RESULT. REGARDS ««««suunnyy»»»» [ polar team ]

08-03-2011, 18:59	#9 (permalink)
cfrycontinuum Junior Member Join Date: May 2011 Posts: 6 Member: 1570941 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	Exact same problem. Where is the file created? I can check if it exists on my system.

08-03-2011, 19:04	#10 (permalink)
cfrycontinuum Junior Member Join Date: May 2011 Posts: 6 Member: 1570941 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	After my initial problems yesterday, I created a duplicate account with a different email, could this be the problem? Yesterday it worked with the second account but none of them work at all now.

08-03-2011, 19:04	#11 (permalink)
The_Gorr Product Manager Join Date: May 2005 Location: Tunisia Age: 35 Posts: 13,279 Member: 145648 Status: Offline Sonork: 100.100487 The_Gorr Thanks: 10,454 Thanked 21,695 Times in 3,343 Posts	POST IN CORRECT SECTION TOPIC CLOSED <= The_Gorr =>