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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > POLAR Team Products > PolarBox 3

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Old 07-11-2012, 14:41   #1 (permalink)
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unlock refused by server ..since yasterday...help [SOLVED]

since yesterday I get this message...
please advise if it's a server problem or not
the same message got for different telephone


other message is:

unlock refused by server for samsung M8800


Phone Selected E-2330B
Sending Preloader ...
Sending Sdram Loader ...

xmm2130_JH1_512_128_10.2_M1S1
Flash ID.: 89000489 , Unknow
Changing Speed Up 921600 Bps...

Reading Data...
Waiting Restarting Phone......

Reading Phone Data......
Phone IMEI : 355341-04-334347-3
Msl Addr : R21C61K8BK
Write Msl...

ERROR Phone Codes Not Readed ....
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Old 07-11-2012, 18:16   #2 (permalink)
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Quote:
Originally Posted by topcom37 View Post
since yesterday I get this message...
please advise if it's a server problem or not
the same message got for different telephone


other message is:

unlock refused by server for samsung M8800


Phone Selected E-2330B
Sending Preloader ...
Sending Sdram Loader ...

xmm2130_JH1_512_128_10.2_M1S1
Flash ID.: 89000489 , Unknow
Changing Speed Up 921600 Bps...

Reading Data...
Waiting Restarting Phone......

Reading Phone Data......
Phone IMEI : 355341-04-334347-3
Msl Addr : R21C61K8BK
Write Msl...

ERROR Phone Codes Not Readed ....

Hi,

Please send me your SERIAL via PM and will check.
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Old 07-11-2012, 19:03   #3 (permalink)
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Quote:
Originally Posted by wendigo View Post
Hi,

Please send me your SERIAL via PM and will check.


done....thanks for soon respose
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Old 07-12-2012, 14:58   #4 (permalink)
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so still waiting...
please need an anser


thanks
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Old 07-12-2012, 15:26   #5 (permalink)
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another log is here



Connecting ...

Phone Model : GT-M8800
Phone Network : 208 01
Phone S/W : M880BXXIB
Phone IMEI : 356325-02-480314-1
Compilation date and time :
Feb 12 200917:29:14Aug 04 200815:00:00KSUZ
Reading Security Zone..Please Wait...
Calculating _Data... Wait...
Sending Boot... Wait...


Reading Data...Wait...

Contacting With Server...Wait...
Unlock refused by server

ERROR Phone Not Readed...


and sn is sent by pm

please need reply
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Old 07-15-2012, 18:58   #6 (permalink)
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all polar box user same problim dont wory
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Old 07-15-2012, 19:25   #7 (permalink)
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me too
impossilbe unlock by server
What is the problem
Thank you for the answer
cordially
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Old 07-15-2012, 19:32   #8 (permalink)
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Hi to all,

We have a electric failure so polar server is down.
We will enable it in the next hours, sorry for the inconvenience.

With best regards
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Old 07-15-2012, 19:35   #9 (permalink)
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Quote:
Originally Posted by wendigo View Post
Hi to all,

We have a electric failure so polar server is down.
We will enable it in the next hours, sorry for the inconvenience.

With best regards
ok ok thank you for the answer
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Old 07-16-2012, 09:13   #10 (permalink)
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We had this weekend a eletrical cut in the street that we have our company.
This cause past 48 hours we had this problem.

At this time, electrical supply has been restored and server is online.
We apologize for all inconvenience caused, sorry.

Please, all people that tried to unlock any phone, retry again.
Now server is fully working and will proceed succesfully.

With best regards,
Polarteam
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Old 07-16-2012, 11:58   #11 (permalink)
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Still same message today:

''unlock refused by server''

Thanks
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Old 07-16-2012, 12:00   #12 (permalink)
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Hi
install last polar suite
check your connection
from our side all is ok now server is back for work.
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Old 07-16-2012, 13:22   #13 (permalink)
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Hi again and thanks for replying,

Well after reinstalling the last update 2.9.8 the messages persists as you
can see in this log:


Connecting ...

Phone Model : GT-M8800
Phone Network : 208 01
Phone S/W : M880BXXIB
Phone IMEI : 356325-02-480314-1
Compilation date and time :
Feb 12 200917:29:14Aug 04 200815:00:00KSUZ
Reading Security Zone..Please Wait...
Calculating _Data... Wait...
Sending Boot... Wait...

Reading Data...Wait...

Contacting With Server...Wait...
Unlock refused by server

ERROR Phone Not Readed...

Thanks again
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Old 07-16-2012, 13:43   #14 (permalink)
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HI FRIEND PLEASE DISABLE FIREWALL AND TRY AGAIN.



IMPORTANT---- THIS MODEL IS NEW SECURITY SO YOU NEED TO HAVE LIC1 ENABLED OR GOLD LIC ENABLED IN ORDER TO UNLOCK THIS PHONE.

REGARDS

««««suunnyy»»»

[ polar team ]
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Old 07-18-2012, 12:17   #15 (permalink)
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Hi,

We will take a look
As soon as i have news we will report it here.
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