Warranty and After sales services

[Raheeeeb]

Jovy systems sent me about my inquiry for warranty and after sales services to be sure of my rights, here a summary from what I got as an end-user:

They confirm that their bible for after sales services is

" Customer first services foremost"

1- The three main products of Jovy Systems (RE-8500,RE-7500 and iSolder-40) enjoy 12 month warranty from the date of Purchase cover any manufacturing faults.

2- Warranty and after sales services provided mainly by the local distributors or original seller of the product, for fast and quality services.

3- Original spare parts for after sales services are original one and stamped by QC for best quality and failure-free guarantee.

4-Technical Support provided by three different means of communication for fast response and best services
Filling support form through company through this link
Direct email to support@jovy-sys.com
Live technical support 12 hours daily from 9 am to 9 pm to cover as possible different time zones, SKYPE (jovysystemscs)

5-Warranty voids as known for such similar products and as example not for sorting out:
*Mishandling of the products (customs, shipping or electricity/power supply specifications).
*Disassemble the machine by the operator without any technical back ground with Jovy original products or Jovy Systems authorization.
*Misuse of replacement spare parts.
*Buying from un-authorized distributors
*Supply and delivering the spare parts in short lead time through the local distributor or original seller of the product.
*Modify or change the products hardware design

6-Jovy Systems Technical Support Manager email is peter.copson@jovy-sys.com, if any customers did not get a response from 3 support methods in 24 hours " services should and it is promptly"

[Dan Collins]

Jovy is a good company and stands behind their product from my experience. And I get good technical response, just a language barrier in getting questions answered. I guess that is to be expected.