Update/any Problem Post Here - Page 2 - GSM-Forum

to_deal_with · 07-04-2007, 12:24

"This may take some time"
when the program displays this, it means the program is busy processing the data which is downloaded. It depends on your pc how quick it can process the data. If it takes more than 5 minutes and if it still doesn't do anything further, please try a diffrent pc and also read the FAQ & Troubleshooting.

After the file is processed, the lids will flash while the clip is being updated, but as long as the file is not processed yet, the lids can be either on or off. The clip must be ok, cuz I see that your clip's serial can be read by program.

Quote:

Originally Posted by mobwort

Getting the above message when trying to update. Taking absolutely ages!How long should it take roughly - can anyone help. Also should the clip be showing any sign of life while updating? Or do I have a problem here? Thanks.

Redeagle · 07-12-2007, 03:56

hi, mate, nice to enjoy the forum supporting.
Now, i have some troubles on updating the clip, and need your help urgently.
I can guarantee that the cable driver and .net framework 2.0 are all well installed:
I can find a COM4 port added and two leds lighted after i plug in the cable; and the program can be launched.
The left i can do is pushing the UPDATE button, and waiting till updating is ok, but after searching COM1, COM2, COM4, the log always displays like this:

No Smart-sam Connected,. or the usb cable is not connected

need your help and suggestion, thanks.
BR

sunnyc · 07-12-2007, 09:26

Target not responding
Trying to reconnect
trying to set testmode
Flashmode enterd
ClipID=

))))))
reading clip SW version
Version :v1.08
updating, please wait...
Target not responding
Trying to reconnect
trying to set testmode
Trying to reconnect
trying to set testmode
Could not update, please use another PC or contact your reseller

to_deal_with · 07-12-2007, 09:40

Quote:

Originally Posted by Redeagle

hi, mate, nice to enjoy the forum supporting.
Now, i have some troubles on updating the clip, and need your help urgently.
I can guarantee that the cable driver and .net framework 2.0 are all well installed:
I can find a COM4 port added and two leds lighted after i plug in the cable; and the program can be launched.
The left i can do is pushing the UPDATE button, and waiting till updating is ok, but after searching COM1, COM2, COM4, the log always displays like this:

No Smart-sam Connected,. or the usb cable is not connected

need your help and suggestion, thanks.
BR

The cable might not be fully placed in the clip, try to put it better. ifyou still have the same problem where it can't find the clip, it means your update cable is defective. try another one ifyou have or contact ur resller for a new one.

WBR

to_deal_with · 07-12-2007, 09:44

Quote:

Originally Posted by sunnyc

Target not responding
Trying to reconnect
trying to set testmode
Flashmode enterd
ClipID=

))))))
reading clip SW version
Version :v1.08
updating, please wait...
Target not responding
Trying to reconnect
trying to set testmode
Trying to reconnect
trying to set testmode
Could not update, please use another PC or contact your reseller

Which OS do you use? XP?
please try a diffrent cable or else another pc.

We are still busy on improving the updateUtility. It's still in it's beta steps.

Thank you for reporting with log.

WBR

to_deal_with

Redeagle · 07-12-2007, 16:02

Quote:

Originally Posted by to_deal_with

The cable might not be fully placed in the clip, try to put it better. ifyou still have the same problem where it can't find the clip, it means your update cable is defective. try another one ifyou have or contact ur resller for a new one.

WBR

hi, mate,
thanks for your quickly replying, really good support.
you say perhaps i've not plugged fully into the clip, why the two leds in the clip are all lighted when i plug the cable into the clip?
need your help, thanks.

BR

Redeagle · 07-12-2007, 16:09

Quote:

Originally Posted by to_deal_with

The cable might not be fully placed in the clip, try to put it better. ifyou still have the same problem where it can't find the clip, it means your update cable is defective. try another one ifyou have or contact ur resller for a new one.

WBR

hi, mate,
thanks for your quickly replying, really good support.
you say perhaps i've not plugged fully into the clip, why the two leds in the clip are all lighted when i plug the cable into the clip?
need your help, thanks.

BR

to_deal_with · 07-12-2007, 16:13

Quote:

Originally Posted by Redeagle

hi, mate,
thanks for your quickly replying, really good support.
you say perhaps i've not plugged fully into the clip, why the two leds in the clip are all lighted when i plug the cable into the clip?
need your help, thanks.

BR

it seems to be a cable problem then. Please contact your reseller for a working one. Or else if you wish to make the cable urself, pm me or spitfire.

Thank you

WBR

to_deal_with

Redeagle · 07-12-2007, 16:22

Quote:

Originally Posted by to_deal_with

it seems to be a cable problem then. Please contact your reseller for a working one. Or else if you wish to make the cable urself, pm me or spitfire.

Thank you

WBR

to_deal_with

mate, could you kindly give me some hints, maybe i can repair the cable by myself. The reseller and i are not in the same city.
thank you again.

BR

Redeagle · 07-12-2007, 16:31

hi, mate, i am waiting. thank you.

BR

Redeagle · 07-12-2007, 18:16

hello, mate, now the cable is ok, and my clip can log in, but can't be updated, the log displayed like this:

Searching for Smart-Sam.. please wait
Searching on COM1
Searching on COM4
Flashmode enterd
ClipID=0xxxxxxx
reading clip SW version
Version :v1.08
Connected to Server
Reading sw version in server...:v1.09
logging in
Data available
downloading data
please wait....
Data downloaded
Processing Data
This may take some time
trying to set testmode
updating, please wait...
Target not responding
Trying to reconnect
trying to set testmode
Trying to reconnect
trying to set testmode
Flashmode enterd
ClipID=0xxxxxxxx
reading clip SW version
Version :v1.08
updating, please wait...

maybe i should be more patient?
Need your help and your solution. Thanks.

BR

to_deal_with · 07-12-2007, 20:14

Quote:

Originally Posted by Redeagle

hello, mate, now the cable is ok, and my clip can log in, but can't be updated, the log displayed like this:

Searching for Smart-Sam.. please wait
Searching on COM1
Searching on COM4
Flashmode enterd
ClipID=0xxxxxxx
reading clip SW version
Version :v1.08
Connected to Server
Reading sw version in server...:v1.09
logging in
Data available
downloading data
please wait....
Data downloaded
Processing Data
This may take some time
trying to set testmode
updating, please wait...
Target not responding
Trying to reconnect
trying to set testmode
Trying to reconnect
trying to set testmode
Flashmode enterd
ClipID=0xxxxxxxx
reading clip SW version
Version :v1.08
updating, please wait...

maybe i should be more patient?
Need your help and your solution. Thanks.

BR

Please retry. if still the same problem, try to put another rj45 connector on the cable. and make the cable shorter between the converter and rj45.

wbr

Redeagle · 07-13-2007, 02:53

Quote:

Originally Posted by to_deal_with

Please retry. if still the same problem, try to put another rj45 connector on the cable. and make the cable shorter between the converter and rj45.

wbr

mate, i don't understand your exact meaning.
i've tried many many times, it seems like that the updating is going into a dead loop unless the updating succeed.
and, the GUI of the updating application can't be refreshed again. (single-threaded routine?)
i don't know where is the other rj45 connector. there is ONLY ONE rj45 connector in the clip or in the cable (male or female). and, i think that the cable is too short to shorten. the rj45 output cable (from the PL2303 black box) is LESS THAN 20 centi-meter long.

need your other solution urgently, mate, thanks.

BR

Redeagle · 07-13-2007, 02:56

mate, i think that you'd pay more attentions to the updating.

BR

Redeagle · 07-14-2007, 18:02

mate, my customer and i are kept waiting for updating. Really really need your help.

BR

07-12-2007, 03:56	#17 (permalink)
Redeagle Freak Poster Join Date: Aug 2003 Location: Guangzhou, China Posts: 417 Member: 38039 Status: Offline Thanks Meter: 6	Updating troubles, need help hi, mate, nice to enjoy the forum supporting. Now, i have some troubles on updating the clip, and need your help urgently. I can guarantee that the cable driver and .net framework 2.0 are all well installed: I can find a COM4 port added and two leds lighted after i plug in the cable; and the program can be launched. The left i can do is pushing the UPDATE button, and waiting till updating is ok, but after searching COM1, COM2, COM4, the log always displays like this: No Smart-sam Connected,. or the usb cable is not connected need your help and suggestion, thanks. BR

07-12-2007, 09:26	#18 (permalink)
sunnyc No Life Poster Join Date: Jan 2004 Location: Life's a Journey Age: 44 Posts: 3,556 Member: 49495 Status: Offline Sonork: 100.9 & 100.12345 Thanks Meter: 1,026	Target not responding Trying to reconnect trying to set testmode Flashmode enterd ClipID=)))))) reading clip SW version Version :v1.08 updating, please wait... Target not responding Trying to reconnect trying to set testmode Trying to reconnect trying to set testmode Could not update, please use another PC or contact your reseller

07-12-2007, 18:16	#26 (permalink)
Redeagle Freak Poster Join Date: Aug 2003 Location: Guangzhou, China Posts: 417 Member: 38039 Status: Offline Thanks Meter: 6	The cable is OK, the other question, need help! hello, mate, now the cable is ok, and my clip can log in, but can't be updated, the log displayed like this: Searching for Smart-Sam.. please wait Searching on COM1 Searching on COM4 Flashmode enterd ClipID=0xxxxxxx reading clip SW version Version :v1.08 Connected to Server Reading sw version in server...:v1.09 logging in Data available downloading data please wait.... Data downloaded Processing Data This may take some time trying to set testmode updating, please wait... Target not responding Trying to reconnect trying to set testmode Trying to reconnect trying to set testmode Flashmode enterd ClipID=0xxxxxxxx reading clip SW version Version :v1.08 updating, please wait... maybe i should be more patient? Need your help and your solution. Thanks. BR

07-13-2007, 02:56	#29 (permalink)
Redeagle Freak Poster Join Date: Aug 2003 Location: Guangzhou, China Posts: 417 Member: 38039 Status: Offline Thanks Meter: 6	mate, i think that you'd pay more attentions to the updating mate, i think that you'd pay more attentions to the updating. BR

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