MB300 flashing error - GSM-Forum

lvs satish · 07-30-2012, 14:49

Moto MB300 menu options not open.I am doing hardreset,but same pbm.
I can trying flashing shows this error. Please help me .

SCout 2.01. Flashing phone "BACKFLIP MB300"
flex "USAMOTS01ATTNA037.0R"
with firmware "motus-viper-0.13.37_SECURE_PRODUCTION-super*******-customer_att.pcf"
Loading file "motus-viper-0.13.37_SECURE_PRODUCTION-super*******-customer_att.pcf"... OK
Switching to flash mode...
Unable to retrieve phone interface
Switching to flash mode...
Unable to retrieve phone interface
Flash completed with error/warning: Flash library error 39

mcandre · 07-30-2012, 15:01

One of the possible reasons is that Scout wasn't able to fully detect the phone.
Can you wait until phone gets fully detected and show the screen-shot?

GSM_Support · 07-30-2012, 15:15

@ lvs satish

Please provide us with more information:

1. What is original phone firmware ?
2. What is the phone state at the moment ?
3. Did you wait till SCout software will fully detect your phone ?
4. Try to read phone info and give to us full operational log.

Best Regards
GSMServer team

lvs satish · 07-30-2012, 16:34

Original phone info is

Phone model BACKFLIP MB300
Hardware SJUG5763BA
IMEI 356693034655342
Technology UMTS 3G
System Blur_Version.3.0.1390.MB300.ATT.en.US
Firmware config GAS_NA_MTUSEATT_P007
Baseband
Baseband config USAMOTS01ATTNA037.0R
Build number R6380E210_001.016

At that moment phone is on & its goes to "Bootloader USB Init " Blue display on left side down.
After some process system shows "usb not recognige,unknown device....."

Present mobile is on.

07-30-2012, 14:49	#1 (permalink)
lvs satish Major Poster Join Date: Sep 2007 Posts: 42 Member: 591120 Status: Offline Thanks Meter: 6	MB300 flashing error Moto MB300 menu options not open.I am doing hardreset,but same pbm. I can trying flashing shows this error. Please help me . SCout 2.01. Flashing phone "BACKFLIP MB300" flex "USAMOTS01ATTNA037.0R" with firmware "motus-viper-0.13.37_SECURE_PRODUCTION-super*****-customer_att.pcf" Loading file "motus-viper-0.13.37_SECURE_PRODUCTION-super*****-customer_att.pcf"... OK Switching to flash mode... Unable to retrieve phone interface Switching to flash mode... Unable to retrieve phone interface Flash completed with error/warning: Flash library error 39

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07-30-2012, 15:01	#2 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	One of the possible reasons is that Scout wasn't able to fully detect the phone. Can you wait until phone gets fully detected and show the screen-shot?

07-30-2012, 15:15	#3 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ lvs satish Please provide us with more information: 1. What is original phone firmware ? 2. What is the phone state at the moment ? 3. Did you wait till SCout software will fully detect your phone ? 4. Try to read phone info and give to us full operational log. Best Regards GSMServer team

07-30-2012, 16:34	#4 (permalink)
lvs satish Major Poster Join Date: Sep 2007 Posts: 42 Member: 591120 Status: Offline Thanks Meter: 6	Original phone info is Phone model BACKFLIP MB300 Hardware SJUG5763BA IMEI 356693034655342 Technology UMTS 3G System Blur_Version.3.0.1390.MB300.ATT.en.US Firmware config GAS_NA_MTUSEATT_P007 Baseband Baseband config USAMOTS01ATTNA037.0R Build number R6380E210_001.016 At that moment phone is on & its goes to "Bootloader USB Init " Blue display on left side down. After some process system shows "usb not recognige,unknown device....." Present mobile is on.