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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Scout

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Old 07-30-2012, 14:49   #1 (permalink)
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MB300 flashing error

Moto MB300 menu options not open.I am doing hardreset,but same pbm.
I can trying flashing shows this error. Please help me .


SCout 2.01. Flashing phone "BACKFLIP MB300"
flex "USAMOTS01ATTNA037.0R"
with firmware "motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf"
Loading file "motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf"... OK
Switching to flash mode...
Unable to retrieve phone interface
Switching to flash mode...
Unable to retrieve phone interface
Flash completed with error/warning: Flash library error 39
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Old 07-30-2012, 15:01   #2 (permalink)
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One of the possible reasons is that Scout wasn't able to fully detect the phone.
Can you wait until phone gets fully detected and show the screen-shot?
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Old 07-30-2012, 15:15   #3 (permalink)
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@ lvs satish

Please provide us with more information:

1. What is original phone firmware ?
2. What is the phone state at the moment ?
3. Did you wait till SCout software will fully detect your phone ?
4. Try to read phone info and give to us full operational log.


Best Regards
GSMServer team



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Old 07-30-2012, 16:34   #4 (permalink)
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Original phone info is

Phone model BACKFLIP MB300
Hardware SJUG5763BA
IMEI 356693034655342
Technology UMTS 3G
System Blur_Version.3.0.1390.MB300.ATT.en.US
Firmware config GAS_NA_MTUSEATT_P007
Baseband
Baseband config USAMOTS01ATTNA037.0R
Build number R6380E210_001.016

At that moment phone is on & its goes to "Bootloader USB Init " Blue display on left side down.
After some process system shows "usb not recognige,unknown device....."

Present mobile is on.
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