MB300 Stuck at Motorola Logo - GSM-Forum

tito millo · 02-11-2011, 23:57

Hi, i got 2 Moto BackFlip MB300 that stuck at Motorola Logo... already tried flashing phones with a FW from support but problem is not solved. This phones are form China so At&t FW wont be accepted

Any suggestions?

PS:Will post some logs and other info later when i am at home.

Br,
Tito Millo

GSM_Support · 02-12-2011, 09:09

@ tito millo,

Do you know what had happened to the phone so it got to such state?
Try to perform Master Reset Procedure and after that post results here.

Best Regards
GSMServer team

tito millo · 02-12-2011, 16:29

Yes, the phone came here in that state from factory and never turned on, i am having several problems with this phones such as white screen, stuck at logo, frezze. etc
I already performed a hard reset and no luck.
I am flashing the phone with the following flash file:

Code:

MotusGC_0.14.6_0.20.4_hab_hktw_supermonster-customer_Retail.pcf

Will post operation log as soon as phone end flashing

Br,
Tito Millo

tito millo · 02-12-2011, 17:00

Here is Scout log:

Code:

SCout 1.33. Flashing phone "Flash MSM7201A" boot 5.17
with firmware "MotusGC_0.14.6_0.20.4_hab_hktw_supermonster-customer_Retail.pcf" RAM DL 5.17...
Loading file "MotusGC_0.14.6_0.20.4_hab_hktw_supermonster-customer_Retail.pcf"... OK
Loading RAM downloader for bootloader...
Erasing flash memory...
Erase completed!
Flashing code group 2...
Code group 2 flashed
Verifying checksums...
Phone is being rebooted...
Device did not re-enumerate after flash operation.Please manually reconnect the device
Flash completed!

GSM_Support · 02-14-2011, 10:29

@ tito millo,

What firmware version this handset initially had?

Best Regards
GSMServer team

tito millo · 02-14-2011, 22:15

I dont know cause the phone came in that state after unboxing cant turn on... i used the same flash file above to alive other phones and worked but with this one didnt work.
All i know about this phone is that the original Android OS version is 1.5

Br,
Tito Millo

GSM_Support · 02-15-2011, 07:23

@ tito millo,

Specify information signed under the battery of the phone, please.

Best Regards
GSMServer team

mcandre · 02-15-2011, 10:52

Quote:

i used the same flash file above to alive other phones and worked

So you flashed other MB300 Chinese phones and everything went fine. And with this one you have some troubles - it can't power on before and after flashing.
In order to solve this problem we must have some preliminary information. For example, original firmware version. Usually, such information is written on the sticker under the battery.

In general case - it's recommended to detect phone at Scout main tab before flashing. In this way you will know exact phone's firmware version and it will help you to choose right flash file to flash.

tito millo · 02-15-2011, 17:11

Heres the info ins the back sticker.

Br,
Tito Millo

GSM_Support · 02-16-2011, 07:40

@ tito millo,

More likely that the handset you has initially was locked to AT&T.
Flash the set phone with motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf and post results here, please.

Best Regards
GSMServer team

mcandre · 02-16-2011, 08:34

Usually at&t phones are marked with operator logo.

tito millo · 02-16-2011, 16:05

Quote:

Originally Posted by GSM_Support

@ tito millo,

More likely that the handset you has initially was locked to AT&T.
Flash the set phone with motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf and post results here, please.

Best Regards
GSMServer team

I cant flash phone with that flash file, i got an error and also theres a difference btw platforms.
Flash file platforms is: MSM7200A
Phone platform is: MSM7201A

This is log:

Code:

SCout 1.33. Flashing phone "Flash MSM7201A" boot 5.17
with firmware "motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf" RAM DL 5.13...
Loading file "motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf"... OK
Loading RAM downloader for bootloader...
Error jumping to RAM downloader
Flash failed

PD: This phone doesn't have any operator logo

Br,
Tito Millo

mcandre · 02-17-2011, 07:36

Quote:

This phone doesn't have any operator logo

Did your other Backflip's have operator logo? Can this Backflip be unbranded European or LA version of MB300?

tito millo · 02-17-2011, 14:31

Quote:

Originally Posted by mcandre

Did your other Backflip's have operator logo? Can this Backflip be unbranded European or LA version of MB300?

Nop none has operator logo they are OEM as far as i know and where bought in HK.
I guess they come form Singapore

Br,
Tito Millo

mcandre · 02-17-2011, 15:26

Try this version: ME600_0.14.6_0.20.6

02-11-2011, 23:57	#1 (permalink)
tito millo No Life Poster Join Date: Nov 2006 Location: Inside MacBook Pro Age: 22 Posts: 3,022 Member: 390642 Status: Offline Sonork: 100.1573430 Thanks: 58 Thanked 2,467 Times in 334 Posts	MB300 Stuck at Motorola Logo Hi, i got 2 Moto BackFlip MB300 that stuck at Motorola Logo... already tried flashing phones with a FW from support but problem is not solved. This phones are form China so At&t FW wont be accepted Any suggestions? PS:Will post some logs and other info later when i am at home. Br, Tito Millo

02-12-2011, 16:29	#3 (permalink)
tito millo No Life Poster Join Date: Nov 2006 Location: Inside MacBook Pro Age: 22 Posts: 3,022 Member: 390642 Status: Offline Sonork: 100.1573430 Thanks: 58 Thanked 2,467 Times in 334 Posts	Yes, the phone came here in that state from factory and never turned on, i am having several problems with this phones such as white screen, stuck at logo, frezze. etc I already performed a hard reset and no luck. I am flashing the phone with the following flash file: Code: MotusGC_0.14.6_0.20.4_hab_hktw_supermonster-customer_Retail.pcf Will post operation log as soon as phone end flashing Br, Tito Millo

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02-12-2011, 09:09	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,276 Member: 121052 Status: Offline Thanks: 423 Thanked 26,473 Times in 3,060 Posts	@ tito millo, Do you know what had happened to the phone so it got to such state? Try to perform Master Reset Procedure and after that post results here. Best Regards GSMServer team

02-14-2011, 10:29	#5 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,276 Member: 121052 Status: Offline Thanks: 423 Thanked 26,473 Times in 3,060 Posts	@ tito millo, What firmware version this handset initially had? Best Regards GSMServer team

02-14-2011, 22:15	#6 (permalink)
tito millo No Life Poster Join Date: Nov 2006 Location: Inside MacBook Pro Age: 22 Posts: 3,022 Member: 390642 Status: Offline Sonork: 100.1573430 Thanks: 58 Thanked 2,467 Times in 334 Posts	I dont know cause the phone came in that state after unboxing cant turn on... i used the same flash file above to alive other phones and worked but with this one didnt work. All i know about this phone is that the original Android OS version is 1.5 Br, Tito Millo

02-15-2011, 07:23	#7 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,276 Member: 121052 Status: Offline Thanks: 423 Thanked 26,473 Times in 3,060 Posts	@ tito millo, Specify information signed under the battery of the phone, please. Best Regards GSMServer team

02-15-2011, 17:11	#9 (permalink)
tito millo No Life Poster Join Date: Nov 2006 Location: Inside MacBook Pro Age: 22 Posts: 3,022 Member: 390642 Status: Offline Sonork: 100.1573430 Thanks: 58 Thanked 2,467 Times in 334 Posts	Heres the info ins the back sticker. Br, Tito Millo

02-16-2011, 07:40	#10 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,276 Member: 121052 Status: Offline Thanks: 423 Thanked 26,473 Times in 3,060 Posts	@ tito millo, More likely that the handset you has initially was locked to AT&T. Flash the set phone with motus-viper-0.13.37_SECURE_PRODUCTION-supermonster-customer_att.pcf and post results here, please. Best Regards GSMServer team

02-16-2011, 08:34	#11 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 28 Posts: 3,893 Member: 239548 Status: Offline Thanks: 344 Thanked 635 Times in 496 Posts	Usually at&t phones are marked with operator logo.

02-17-2011, 15:26	#15 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 28 Posts: 3,893 Member: 239548 Status: Offline Thanks: 344 Thanked 635 Times in 496 Posts	Try this version: ME600_0.14.6_0.20.6