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06-19-2010, 11:55
| #1 (permalink) |
| Junior Member  Join Date: Feb 2004 Age: 49
Posts: 21
Member: 52696 Status: Offline Thanks Meter: 1 | Infinity Box: Dongel is blocked error code #31 I want to update my Infinity box with Dongel Manager, but the Internet connection is interrupted , and my Dongel is Dead, it say´s : Dongel is blocked error code #31. can you help me please!!!  Identification: base Dongle serial No (S/N): XXXXXXXXX Firmware version: 0116.02 "UK edition" status: Off Last launched application: 001A v.0344 Active modules: Support area: Infinity-Box - About - Username: XXXXXXXx - Password: Dongle support area login/password is incorrect, contact to support: e-mail: [email protected] subject: support area login/password is incorrect mail body: text from this window Dongle key: 7F67A8EDDCBD6A35 Dongle [XXXXXXX] identification data is damaged, error code #31 Dongle is blocked: strange user's activity detected, be more careful next time. Dongle parameters checksum: D33773 I sent an email to [email protected] I need my BOX urgently. please help me. Yours sincerely aydex |
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| The Following User Says Thank You to aydex For This Useful Post: |
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06-19-2010, 14:10
| #2 (permalink) |
| Freak Poster  Join Date: Oct 2005 Location: Tunisia
Posts: 191
Member: 188803 Status: Offline Thanks Meter: 4 | Same problem for me i get it i just send an e-mail for infinity team and waiting for solution is that hardware or software problem somone has any idea so please help us thx in advance |
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06-19-2010, 14:29
| #7 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Dongle support area login/password is incorrect, contact to support: e-mail: [email protected] and the problem will be solved in short time | |
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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06-19-2010, 15:37
| #8 (permalink) |
| No Life Poster  Join Date: Jan 2006 Location: Pakistan
Posts: 15,094
Member: 226457 Status: Offline Sonork: No more used Thanks Meter: 14,934 | Same Problem with me. Process started: 7:29:49 PM---------- DongleManager version: 1.30 Locating server... Server address found#1 Connecting to server#1... Server connection successfully established S/N: xxx, Firmware: 0116.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date and has latest firmware. DO NOT try more ! Box is working well, no problems found, no reasons to cry, do not worry, be happy. If software can not start (or SmartCard data is damaged) contact to [email protected] Last edited by YellowBoss; 06-19-2010 at 15:42. Reason: s/n removed |
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06-19-2010, 15:42
| #9 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Thank you very much for your total ignorance of all our request and advices ! We respect each user very much and we respect your time and will be glad to help you so fast as possible, but this time we are very sad to say, but your dongle blocked now for 2 weeks due to it was repeated many times: please, never post your dongle details in public forum, you have an e-mail address (you can see it f.e. in DongleManager) for private discussion. Please, read this: FAQ: Frequently Asked Questions, cables/pinouts, supported models - GSM-Forum and this: Infinity-Box Serial Number (S/N) is your key to Infinity-Box support... - GSM-Forum and this: help me my infinity dosent whork how to solve - GSM-Forum Why you need to keep your private data safe: Important information for all Infinity-Box users regarding e-mail support - GSM-Forum You are welcome to contact us after 2 weeks by e-mail: [email protected] Thank you very much for your kind understanding and cooperation ! We are trying to make everything to make our users safe ! | |
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06-19-2010, 18:24
| #10 (permalink) |
| Junior Member Join Date: Feb 2004 Age: 49
Posts: 21
Member: 52696 Status: Offline Thanks Meter: 1 | Thank you infinity team ! I received an email from [email protected]: Hello, 1. run Infinity-Box DongleManager: Infinity-Box - Support 2. upgrade your box firmware now, everything should be Ok Best Regards, Infinity Team and my box is running!!! INFINITY The Best, thank you very much!!!! |
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06-20-2010, 15:08
| #11 (permalink) | |
| Product Manager Join Date: Mar 2005 Location: infinity-box
Posts: 38,635
Member: 130995 Status: Offline Thanks Meter: 35,227 | Quote:
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11-29-2010, 15:17
| #12 (permalink) |
| Junior Member Join Date: Sep 2007
Posts: 16
Member: 598097 Status: Offline Thanks Meter: 0 | Infinity Box: Dongel is blocked error code #31 Infinity Box: Dongel is blocked error code #31 Hello Infinity Supporter! I want to update my Infinity box with Dongel Manager, but the Internet connection is interrupted , and my Dongel is Dead, it say´s : Dongel is blocked error code #31. can you help me please!!! Identification: base Dongle serial No (S/N): XXXXXXXXX Firmware version: 0116.02 "UK edition" status: Off Last launched application: 001A v.0344 Active modules: Support area: Infinity-Box - About - Username: XXXXXXXx - Password: Dongle support area login/password is incorrect, contact to support: e-mail: [email protected] subject: support area login/password is incorrect mail body: text from this window Dongle [XXXXXXX] identification data is damaged, error code #31 Dongle is blocked: strange user's activity detected, be more careful next time. I sent an email to [email protected] I need my BOX urgently. please help me. Yours sincerely zahir aalam |
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11-30-2010, 18:25
| #13 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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| The Following User Says Thank You to YellowBoss For This Useful Post: |
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04-19-2011, 13:33
| #14 (permalink) |
| No Life Poster Join Date: Feb 2006 Location: algeria
Posts: 899
Member: 228703 Status: Offline Thanks Meter: 21 | same prob Dongle is blocked: strange user's activity detected, be more careful next time. Dongle parameters checksum: 90155F Identification: base Dongle serial No (S/N): 3Dxxxxxx Firmware version: 0116.02 "UK edition" status: Off Last launched application: 0003 v.0220 Active modules: - 00: base - 04: Pin-Finder Adapter Support area: - Username: xxxxxxxx - Password: xxxxxxxx Dongle key: 7Fxxxxxxxxxxxxxx Dongle [3Dxxxxxx] identification data is damaged, error code #31 Dongle is blocked: strange user's activity detected, be more careful next time. Dongle parameters checksum: 90155F help please thx in advance |
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