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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Matador Engine Products > AlcaBull

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Old 05-14-2008, 21:42   #1 (permalink)
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Box Not Detectec

Supuestamente ya me activaron la Box, puedo entrar al soporte bajar las actualizaciones, abrir el Alcatel_Vle5_Vle6_C64_Service_Software_v1.5 tambien el Alcatel_Philips_OHX_63x_Service_Software_v1.8, pero al tratar de abri el ALCATEL SERVICE SOFTWARE me dice box not detected y la luz esta en verde, he probado en varias maquinas y sique igual.
Gracias
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Old 05-15-2008, 18:00   #2 (permalink)
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En cada maquina que lo intestaste bajaste el sofware de nuevo, o solamente lo copiastes de una maquina a otra?

Te recomiendo que cuando hagas las descargas del soporte apages momentaneamente el antivirus

----------------------------------------------------------------

In each machine that download of the new software, or just what copy a machine to another?
We recommend that when you support the discharge of the virus momentarily Shutdown

Saludos
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Old 05-16-2008, 15:32   #3 (permalink)
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Box no detected

Desde ya gracias por tu respuesta, en una maquina e desinstalado el antivirus he puesto a bajar de nuevo el soft, la diferencia es que al desinstalar el antivirus me ha bajada una nuevo soft que sirve para habilitar el FBUS o MBUS, ese soft tambien me detecta perfectamente la box pero igual sigo con el problema del ALCATEL SERVICE MODULE que no me detecta la Box, tiene algo que ver porque en la parte de abajo donde dice Activado a no figura ningun nombre lo raro es que ya tengo acceso al soporte.
Gracias.
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Old 05-17-2008, 06:57   #4 (permalink)
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Reinstala los drivers

reinstall drivers
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Old 05-17-2008, 14:40   #5 (permalink)
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Box not detected

Reinstale varias veces y en varias maquinas y no funciona, a lo mejor ya es un problema de la box, pero lo raro es que con los otros soft, funciona y detecta perfectamente hasta los telefonos, he hecho un C550 y varios VL5 series sin problemas, gracias por tu ayuda.

I reinstall drivers and not working. i thinK is a box problem. Is very rare the other software open without problem. I unlock C550 and variuos VL5 series.
Thank for you help.
Sorry for my english.
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Old 05-17-2008, 23:44   #6 (permalink)
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la verdad nunca me paso nada como eso pero bueno esperemos que el product support se aparezca y de una mano
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