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Old 09-12-2017, 15:34   #16 (permalink)
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Quote:
Originally Posted by souma_k View Post
Bro flash custom recovery and backup data using adb then do factory reset

Sent from my Le X829 using Tapatalk
i know how to flash custum recovery, but not how to backup data using adb, can you explain plz.

thanks
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Old 09-12-2017, 23:46   #17 (permalink)
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Quote:
Originally Posted by .:bono:. View Post
i know how to flash custum recovery, but not how to backup data using adb, can you explain plz.

thanks

Flash TWRP and use it to backup the data partition, then flash full stock, reset data/cache, and make sure the phone boots up.
Finally flash TRWP recovery again, and restore the data partition only.
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Old 09-13-2017, 12:40   #18 (permalink)
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Quote:
Originally Posted by BillA View Post
Flash TWRP and use it to backup the data partition, then flash full stock, reset data/cache, and make sure the phone boots up.
Finally flash TRWP recovery again, and restore the data partition only.
flashed the stock firmware and hard reset, phone alive,
flashed twrp-3.1.0-0-herolte.img.tar custom recovery and other versions, then phone hang again, can't hard reset (error).
also in twrp backup menu, it's writen in (data) that phone storage is not included.

all i did is flash stock firmware hard reset then bring phone to custumer (can't backup data)

thanks you all for your help.
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Old 09-15-2017, 01:48   #19 (permalink)
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Quote:
Originally Posted by .:bono:. View Post
flashed the stock firmware and hard reset, phone alive,
flashed twrp-3.1.0-0-herolte.img.tar custom recovery and other versions, then phone hang again, can't hard reset (error).
also in twrp backup menu, it's writen in (data) that phone storage is not included.

all i did is flash stock firmware hard reset then bring phone to custumer (can't backup data)

thanks you all for your help.

Well yeah in TWRP recovery you first have to FORMAT data in order to decrypt it and only then can you back it up. But unfortunately that process will erase exactly what you're trying to save... catch 22... uhhh
If you would have first try to flash it with full stock using the HOME-CSC, you may have been able to boot up to backup the data.
Guess it's too late now... but then again the phone maybe has a hardware problem which is not fixable.
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