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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Z3X-Team Products

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Old 06-13-2011, 23:02   #1 (permalink)
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Unhappy S3350 failed to read codes

Hello,

I have tried many times but nothing. The device is connected but the software can't read codes. Is it a new version not supported by Z3X ?
Look at this one, after more than 1h30, nothing !

-------------------------------------------------------------------
Selected model: S3350
Selected com port: COM10
Selected speed port: 921600
Phone must be OFF
Press * and connect phone by cable
Connecting to Device... OK
Aborted by user
Elapsed time: 6166 second, sw ver: 3.5.0020
--------------------------------------------------------------------
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Old 06-14-2011, 09:38   #2 (permalink)
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Quote:
Originally Posted by Adel_Khaled View Post
Hello,

I have tried many times but nothing. The device is connected but the software can't read codes. Is it a new version not supported by Z3X ?
Look at this one, after more than 1h30, nothing !

-------------------------------------------------------------------
Selected model: S3350
Selected com port: COM10
Selected speed port: 921600
Phone must be OFF
Press * and connect phone by cable
Connecting to Device... OK
Aborted by user
Elapsed time: 6166 second, sw ver: 3.5.0020
--------------------------------------------------------------------
driver problem. if you just install drivers - try reset pc and repeat.
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Old 06-14-2011, 16:56   #3 (permalink)
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Hello,

Thank you Mr Blang. The problem was solved after uninstalling and installing again the drivers.

Z3X is the best Samsung Team : )
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Old 06-15-2011, 12:04   #4 (permalink)
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hi, ive had the same problem with unlocking this phone. can you please tell me which drivers you installed and uninstalled

thanks
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Old 06-15-2011, 16:19   #5 (permalink)
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Hello,

The drivers are here :
C:\Program Files\Z3X\Samsung\All\USB Drivers\C3200

When you connect the phone to your PC for the first time it asks you to install the drivers.You must indicate the location of the drivers and not only install automatically. If you did it automatically the first time, the phone will not be correctly connected. So you must connect it to the PC and go to the device manager (gestionnaire de périphériques), find the port where the phone is connected and click on it to uninstall the drivers.
After that, it will automatically ask you again the drivers. You must indicate the location i gave you above. All will work well.

If you can't do all that give me your team viewer id nd i will help you.
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Old 06-22-2011, 15:49   #6 (permalink)
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tried alot to unlock samsung s3350 but phone is not detecting even tried many times...... tried by pressing * bt still no chance......plz help
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