If the job is not done, how you do refund?? thru paypal or credits back to account??

[frosted]

Dear product supporters

i have a small question here, if we submitted jobs and was cancelled because service not working, not found, or blocked, how did you do refund usually, you pay us back thru paypal, or add the credits back to our accounts? do you give notifications for refunds made?

please do clarify this questions, because i have seen many customers yelling here in this forum asking for refunds that you didn't make or even answer their questions, this is going to be bad to your business, because new customers will be scared to do business with you.

i have been with you for a long time since 2008, and may i suggest, please gave us customers, notifications for refunds you did, like when you updated our account balance, you also gave notifications...

[frosted]

and if you don't mind kindly help check for me if you did my refund also on these


1. #ID 46355
iPhone O2 UK - 4S Any / 4G-8GB ( Blocked IMEI )
IMEI : 012533004617615
Code : Service Not Working
Submited On : 2012/02/29 14:44:31
Replied on : 2012/03/06 00:56:42
$ 78.82

2. #ID 44115
iPhone O2 UK - 4S Any / 4G-8GB ( Working IMEI )
IMEI : 012533004617615
Code : Blocked
Submited On : 2012/02/20 01:56:19
Replied on : 2012/02/21 16:25:23
$ 67.56

3. #ID 41549
Australia 3 Hutchison - iPhone 3G/3GS/4G/4S
IMEI : 012649006260988
Code : Please Don't Upload Again ( Lost Or Stolen )
Submited On : 2012/02/10 20:34:14
Replied on : 2012/02/10 20:51:14
$ 27.02

4. #ID 25857
Australia Vodafone - iPhone 3G/3GS/4G/4S
IMEI : 012535006888300
Code : not found.blocked
Submited On : 2011/12/03 00:49:10
Replied on : 2011/12/03 01:02:47
$ 11.26


because before, usually i have to email to support to get refund, and it will appear on my order history section, and says it was refunded

please accept my apology, i just want to say that i never checked or take notes of my credits balance before and after i submitted jobs, so i kind of confuse how to make sure i had already receive refunds from you, i'm not saying that you've not refunding me yet.... just after seeing all people here asking for refunds you did not make, i got scared a little bit, LOL

and as i suggest, maybe it is good to have refunds notifications send to us as confirmation with credits updated info also.

[frosted]

this is the sample from my order history, after i make email to support and you gave me refunds


1. #ID 13253
Australia Telstra - iPhone 3G/3GS/4G/4S
IMEI : 012544007374450
Code : again refunded dear .
Submited On : 2011/08/01 02:44:13
Replied on : 2011/08/07 02:02:44
$ 15.76

2. #ID 13945
Australia Optus - iPhone 3G/3GS/4G
IMEI : 012544007374450
Code : now refunded
Submited On : 2011/07/24 23:57:45
Replied on : 2011/07/27 21:12:24
$ 45.04

[sunnyc]

When Order Rejected Credits Auto Refunded In Your Account Which Used For That Order.

[frosted]

as you can see in my post i have to email a couple of times to get refunds back, and i don't get any notifications that how much and when such credits have been add again to my account, and i can't see refunds section on order history also

can you make sections in order history that says refunds order so we (customers) can check and know if already refunded or not so we don't have to send email again to notify support...

thanks

[sunnyc]

Unavailable Orders Are Refunded Orders.