Apple ID cannot be used to unlock this phone - GSM-Forum

SoniaTel · 04-18-2016, 14:35

I reset my phone but it now won't let me reactivate it. I am the original owner on this phone so I know that my Apple ID is the only one. I have logged in to icloud and verified my Apple ID name and password are correct.

I even connected to iTunes to try and activate my phone and I keep getting the same error on the screen. That my Apple ID cannot be used to unlock this phone. I have attached a screenshot to show the error I am getting. The iPhone that the error says the phone is linked to is the one I am trying to use! Help!

Engineer.unlock · 04-18-2016, 15:25

this is wrong information you got that's why you see that message

SoniaTel · 04-18-2016, 15:32

Quote:

Originally Posted by Engineer.unlock

this is wrong information you got that's why you see that message

bro see my post if wrong information so show message incorrect apple id and password but here show Apple ID cannot be used to unlock this phone

byteforce · 04-18-2016, 16:43

Have you tried to remove iPhone from iCloud account by logging in to www.icloud.com?

SoniaTel · 04-18-2016, 19:45

Quote:

Originally Posted by byteforce

Have you tried to remove iPhone from iCloud account by logging in to www.icloud.com?

already remove but still show find my iPhone

ribbentrop · 04-18-2016, 21:21

Quote:

Originally Posted by SoniaTel

bro see my post if wrong information so show message incorrect apple id and password but here show Apple ID cannot be used to unlock this phone

Are you sure about correct Apple ID info? May be you once more ID...
Seems like your ID is correct but not paired with this particular device, so system says "This ID can't...."

SoniaTel · 04-18-2016, 21:24

Quote:

Originally Posted by ribbentrop

Are you sure about correct Apple ID info? May be you once more ID...
Seems like your ID is correct but not paired with this particular device, so system says "This ID can't...."

bro it is correct apple id

if i try wrong apple id show this message incorrect apple id or password

but show my phone this message Apple ID cannot be used to unlock this phone

gayansuranga · 04-19-2016, 05:31

sometimes this happen if you installed someone else's backup. So didn't you restore it and check, or did you change your primary mail for some reason ..

SoniaTel · 04-19-2016, 07:27

Quote:

Originally Posted by gayansuranga

sometimes this happen if you installed someone else's backup. So didn't you restore it and check, or did you change your primary mail for some reason ..

Bro i am not installed backup other backup

SoniaTel · 04-19-2016, 08:11

https://discussions.apple.com/message/30091830#30091830

gayansuranga · 04-20-2016, 03:43

Go to i cloud.com and see what are the linked phones. If you don't see your phone there. its obvious that your phone does not have any connection with your mail , who knows in 9.3.1 some new bug 've come up..And always remember to turn off FMI before restore..
* did you go to iforgot.apple.com and reset at the fist place.
* did you restore it again and check
* do you have any backups which made with this phone recently
* did you use any icloud remove service

SoniaTel · 04-20-2016, 05:46

Quote:

Originally Posted by gayansuranga

Go to i cloud.com and see what are the linked phones. If you don't see your phone there. its obvious that your phone does not have any connection with your mail , who knows in 9.3.1 some new bug 've come up..And always remember to turn off FMI before restore..
* did you go to iforgot.apple.com and reset at the fist place.
* did you restore it again and check
* do you have any backups which made with this phone recently
* did you use any icloud remove service

Already i am reset password and try unlock iphone icloud still same
restore phone same problem
not have backup file

gayansuranga · 04-20-2016, 07:02

If you 100% sure that everything is in order include your I cloud id, I'm afraid you have to wait for next update or there maybe a chance to downgrade they still might signing 9.3 so pls check.

jinist.smith · 04-20-2016, 08:49

One of my friend same issue. If you owner of this phone and you have a bill then mail to apple care with bill and photo proof id card. My friend face same issue send bill copy photo proof id card and 48 hours his problem is solve from apple care

SoniaTel · 04-20-2016, 13:33

Quote:

Originally Posted by jinist.smith

One of my friend same issue. If you owner of this phone and you have a bill then mail to apple care with bill and photo proof id card. My friend face same issue send bill copy photo proof id card and 48 hours his problem is solve from apple care

can you give me email id apple care

04-18-2016, 14:35	#1 (permalink)
SoniaTel No Life Poster Join Date: May 2011 Location: WeChat : Razib_Dits Posts: 930 Member: 1582197 Status: Offline Sonork: Whatapps : Razibbsl Thanks Meter: 808	Apple ID cannot be used to unlock this phone I reset my phone but it now won't let me reactivate it. I am the original owner on this phone so I know that my Apple ID is the only one. I have logged in to icloud and verified my Apple ID name and password are correct. I even connected to iTunes to try and activate my phone and I keep getting the same error on the screen. That my Apple ID cannot be used to unlock this phone. I have attached a screenshot to show the error I am getting. The iPhone that the error says the phone is linked to is the one I am trying to use! Help!

04-20-2016, 03:43	#11 (permalink)
gayansuranga No Life Poster Join Date: Feb 2006 Location: Sri Lanka@cellularsolutions Posts: 619 Member: 230004 Status: Offline Thanks Meter: 174	Go to i cloud.com and see what are the linked phones. If you don't see your phone there. its obvious that your phone does not have any connection with your mail , who knows in 9.3.1 some new bug 've come up..And always remember to turn off FMI before restore.. * did you go to iforgot.apple.com and reset at the fist place. * did you restore it again and check * do you have any backups which made with this phone recently * did you use any icloud remove service Last edited by gayansuranga; 04-20-2016 at 03:50.

04-18-2016, 15:25	#2 (permalink)
Engineer.unlock Junior Member Join Date: Mar 2013 Location: Pakistan Posts: 36 Member: 1896975 Status: Offline Thanks Meter: 16	this is wrong information you got that's why you see that message

04-18-2016, 16:43	#4 (permalink)
byteforce Cheater -Don't Deal with him- Join Date: Feb 2003 Location: gsmcity Age: 44 Posts: 3,009 Member: 21296 Status: Offline Thanks Meter: 328	Have you tried to remove iPhone from iCloud account by logging in to www.icloud.com?

04-19-2016, 05:31	#8 (permalink)
gayansuranga No Life Poster Join Date: Feb 2006 Location: Sri Lanka@cellularsolutions Posts: 619 Member: 230004 Status: Offline Thanks Meter: 174	sometimes this happen if you installed someone else's backup. So didn't you restore it and check, or did you change your primary mail for some reason ..

04-19-2016, 08:11	#10 (permalink)
SoniaTel No Life Poster Join Date: May 2011 Location: WeChat : Razib_Dits Posts: 930 Member: 1582197 Status: Offline Sonork: Whatapps : Razibbsl Thanks Meter: 808	https://discussions.apple.com/message/30091830#30091830

04-20-2016, 07:02	#13 (permalink)
gayansuranga No Life Poster Join Date: Feb 2006 Location: Sri Lanka@cellularsolutions Posts: 619 Member: 230004 Status: Offline Thanks Meter: 174	If you 100% sure that everything is in order include your I cloud id, I'm afraid you have to wait for next update or there maybe a chance to downgrade they still might signing 9.3 so pls check.

04-20-2016, 08:49	#14 (permalink)
jinist.smith Freak Poster Join Date: Dec 2014 Location: INDIA Posts: 117 Member: 2312863 Status: Offline Sonork: Not right now Thanks Meter: 29	One of my friend same issue. If you owner of this phone and you have a bill then mail to apple care with bill and photo proof id card. My friend face same issue send bill copy photo proof id card and 48 hours his problem is solve from apple care