I ordered from Official, but nobody respond~ - GSM-Forum

helyeah · 01-29-2009, 22:38

Hi,

I have ordered one SmartKey from official website, using PayPal ... But I didn't get any email comfirmation, no tracking number, no nothing ...

I sent several email to info@gsminfo.pl, but all bounced back ... Can any of the supporter help me with this??

SmartKey.eu · 01-30-2009, 08:37

GSMinfo company is responsible for sale. The owners of the company are having their winter break now, which in Poland lasts two weeks. They are coming back this Monday. Though it's impossible for me to contact them as well (they are unavailable), I am doing everything that's possible to find out in your case right now. I am calling the employees that stayed in the company to explain the situation. If I know anything I will inform you on PM as soon as possible.
Sorry for delay.

Name: GSMinfo
Location: Poland
Web: www.gsminfo.pl
Email: info@gsminfo.pl
Phone: +48222131196
Fax: +48228332319
GG: 1469685
ICQ: 144741244
Skype: sagmaster
Sonork: 100.39708

7777 · 01-30-2009, 20:09

Quote:

Originally Posted by SmartKey.eu

GSMinfo company is responsible for sale. The owners of the company are having their winter break now, which in Poland lasts two weeks. They are coming back this Monday. Though it's impossible for me to contact them as well (they are unavailable), I am doing everything that's possible to find out in your case right now. I am calling the employees that stayed in the company to explain the situation. If I know anything I will inform you on PM as soon as possible.
Sorry for delay.

Name: GSMinfo
Location: Poland
Web: www.gsminfo.pl
Email: info@gsminfo.pl
Phone: +48222131196
Fax: +48228332319
GG: 1469685
ICQ: 144741244
Skype: sagmaster
Sonork: 100.39708

Hope your Team fix these problem ASAP,if not you guy will lose business.When some thing happen,you should make a note to orderers,official website or here and at least email to buyer .Before i place an order i have a note to you that i need Smartkey badly,but 12 days still not received any note,tracking #.....and now i lost customer who has 80 LG need to change Chinese Language.Too bad for me SK's Team.

helyeah · 01-31-2009, 17:44

true true ... if i knew that u r in holiday, i will order from another reseller ... few dollars difference is nothing compare to whole week delay ....

SmartKey.eu · 01-31-2009, 18:17

I completely understand you're disappointed. I am as well. I have never been responsible for sale, but it is also unbelieveable for me and unaccepatable what is happening. That is why I prommised to try to explain the situation, and I contact the employees of gsminfo about your orders and asked them to make it as fast as possible for you. I will try to do my best to do it on Monday, the only information I have from their employees is that they have come back. I am responsible for software and technical support, gsminfo is the owner of the company and they are the ones who send the keys to all resellers worldwide. They are meant to do the sale all over the world and make customers satisfied with delivery, prices, shipping and so on.

helyeah · 02-04-2009, 19:20

@gsminfo

hey ... 3 days after you back to work .. what is so hard now?? if you cannot handle the sales, simply refund me and I will buy from another reseller of yours .... they do better sales job than you do ~

before I use Smart-Key for the 1st time, I have bad impression of it already ....

7777 · 02-04-2009, 20:33

Quote:

Originally Posted by helyeah

@gsminfo

hey ... 3 days after you back to work .. what is so hard now?? if you cannot handle the sales, simply refund me and I will buy from another reseller of yours .... they do better sales job than you do ~

before I use Smart-Key for the 1st time, I have bad impression of it already ....

I just received the Fedex's tracking #.How about you?just email to them directly
good luck

helyeah · 02-04-2009, 20:55

Quote:

Originally Posted by 7777

I just received the Fedex's tracking #.How about you?just email to them directly
good luck

only got one email saying they WILL DO THE SHIPMENT on Monday, but nothing more until now ...

**gsminfo** · 02-05-2009, 09:24

@helyeah
send me please transaction ID to allpay@gsminfo.pl ?

B R

01-29-2009, 22:38	#1 (permalink)
helyeah Junior Member Join Date: Jan 2009 Posts: 15 Member: 959316 Status: Offline Thanks: 2 Thanked 1 Time in 1 Post	I ordered from Official, but nobody respond~ Hi, I have ordered one SmartKey from official website, using PayPal ... But I didn't get any email comfirmation, no tracking number, no nothing ... I sent several email to info@gsminfo.pl, but all bounced back ... Can any of the supporter help me with this??

01-30-2009, 08:37	#2 (permalink)
SmartKey.eu Product Supporter Join Date: Mar 2008 Posts: 208 Member: 721981 Status: Offline Thanks: 6 Thanked 320 Times in 69 Posts	GSMinfo company is responsible for sale. The owners of the company are having their winter break now, which in Poland lasts two weeks. They are coming back this Monday. Though it's impossible for me to contact them as well (they are unavailable), I am doing everything that's possible to find out in your case right now. I am calling the employees that stayed in the company to explain the situation. If I know anything I will inform you on PM as soon as possible. Sorry for delay. Name: GSMinfo Location: Poland Web: www.gsminfo.pl Email: info@gsminfo.pl Phone: +48222131196 Fax: +48228332319 GG: 1469685 ICQ: 144741244 Skype: sagmaster Sonork: 100.39708 Last edited by SmartKey.eu; 01-30-2009 at 08:58.

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01-31-2009, 17:44	#4 (permalink)
helyeah Junior Member Join Date: Jan 2009 Posts: 15 Member: 959316 Status: Offline Thanks: 2 Thanked 1 Time in 1 Post	true true ... if i knew that u r in holiday, i will order from another reseller ... few dollars difference is nothing compare to whole week delay ....

01-31-2009, 18:17	#5 (permalink)
SmartKey.eu Product Supporter Join Date: Mar 2008 Posts: 208 Member: 721981 Status: Offline Thanks: 6 Thanked 320 Times in 69 Posts	I completely understand you're disappointed. I am as well. I have never been responsible for sale, but it is also unbelieveable for me and unaccepatable what is happening. That is why I prommised to try to explain the situation, and I contact the employees of gsminfo about your orders and asked them to make it as fast as possible for you. I will try to do my best to do it on Monday, the only information I have from their employees is that they have come back. I am responsible for software and technical support, gsminfo is the owner of the company and they are the ones who send the keys to all resellers worldwide. They are meant to do the sale all over the world and make customers satisfied with delivery, prices, shipping and so on.

02-04-2009, 19:20	#6 (permalink)
helyeah Junior Member Join Date: Jan 2009 Posts: 15 Member: 959316 Status: Offline Thanks: 2 Thanked 1 Time in 1 Post	@gsminfo hey ... 3 days after you back to work .. what is so hard now?? if you cannot handle the sales, simply refund me and I will buy from another reseller of yours .... they do better sales job than you do ~ before I use Smart-Key for the 1st time, I have bad impression of it already ....

02-05-2009, 09:24	#9 (permalink)
gsminfo Product Manager Join Date: Mar 2003 Location: Poland Age: 42 Posts: 5,679 Member: 23714 Status: Offline Thanks: 749 Thanked 18,762 Times in 1,187 Posts	@helyeah send me please transaction ID to allpay@gsminfo.pl ? B R