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07-22-2008, 10:20
| #1 (permalink) |
| Freak Poster  Join Date: May 2008
Posts: 322
Member: 765141 Status: Offline Thanks Meter: 661 | All users having problem with Updating dongle or opening software plz post here When you run NFF software, logo appears and then closes and nothing happens then Cause of problem 1) Either you have not installed Main Setup software 3.0 2) Either you have not upgraded your dongle using dongle upgrade tool 3) Driver for dongle is conflicting Solution : 1) Install Main Setup software 3.0 and then install updates 2) Download dongle upgrade tool and upgrade your dongle , dongle upgrade tool will display dongle Serial and version Latest firmware version of dongle is version 2.0 3) You need to uninstall dongle driver and install again to solve driver conflicting How to Uninstall and Reinstall dongle drivers To Uninstall 1) Remove dongle from PC 2) Go to Control Panel > System > Hardware > Device Manager > Smart card readers > egate USB Smart card readers Right click on egate USB Smart card readers and select uninstall , Press Ok to confirm uninstall  To Install driver 1) Connect Dongle to PC 2) Your PC will detect new hardware 3) Either it will install driver automaticaly or It will ask you for driver 4) Give the link where driver is located and let your PC install the driver 5) Run NFF.exe and all will be ok Problem When you run dongle update tool to upgrade your dongle you get an error Dongle upgrade started:3:25:17 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. Solution Contact [email protected] with this log Problem When you try to upgrade your dongle you get this errro --------Dongle upgrade started:11:45:11---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Server connection successfully established. Authenticating on server... Authentication stage error: Server reported error:No more upgrade logs. Solution : Contact [email protected] with this log and your dongle serial number we will answer you with repair instructions Last edited by NFF Box Team; 08-23-2008 at 15:30. |
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| The Following 3 Users Say Thank You to NFF Box Team For This Useful Post: |
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07-23-2008, 07:14
| #2 (permalink) |
| Freak Poster Join Date: Mar 2008 Location: Nepal Age: 47
Posts: 242
Member: 732075 Status: Offline Thanks Meter: 29 |   Dear supportersI Have a problem while upgrade my NFF Dongle ----------Dongle upgrade started:12:12:09 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Server connection successfully established. Authenticating on server... Authentication stage error: Server reported error:Your account is suspended. Please contact your reseller. So please help me soon i am waiting for Quick Reply |
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07-23-2008, 10:56
| #4 (permalink) |
| Product Supporter   Join Date: Sep 2006 Location: Kerala-India Age: 46
Posts: 6,600
Member: 351924 Status: Offline Thanks Meter: 12,469 | Dongle upgrade started:3:25:17 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. my email id [email protected] |
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07-23-2008, 11:17
| #5 (permalink) |
| Freak Poster Join Date: Mar 2008 Location: Nepal Age: 47
Posts: 242
Member: 732075 Status: Offline Thanks Meter: 29 |  Thank you too much I have updated my dongle & it is working properly THANKS  to N.F.F Team Last edited by jeewan; 07-23-2008 at 11:24. |
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| The Following User Says Thank You to jeewan For This Useful Post: |
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07-23-2008, 16:47
| #6 (permalink) | |
| Freak Poster Join Date: May 2008
Posts: 322
Member: 765141 Status: Offline Thanks Meter: 661 | Quote:
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07-24-2008, 08:50
| #7 (permalink) |
| Freak Poster Join Date: Mar 2008 Location: Nepal Age: 47
Posts: 242
Member: 732075 Status: Offline Thanks Meter: 29 | Dear suppoter I have another Nff dongle when i update massege is ----------Dongle upgrade started:1:44:56 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. Please help me as soon as is possible for u |
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07-24-2008, 09:16
| #8 (permalink) |
| Freak Poster Join Date: Aug 2006
Posts: 123
Member: 330445 Status: Offline Thanks Meter: 15 |  Dear suppoter I have another Nff dongle when i update massege is ----------Dongle upgrade started:1:44:56 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. Please help me as soon as is possible for u |
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07-25-2008, 08:53
| #11 (permalink) |
| Junior Member Join Date: Jan 2008
Posts: 6
Member: 689077 Status: Offline Thanks Meter: 1 | I switch off all of firewalls, router forwarding all ports and have the same problem: ----------Dongle upgrade started:09:47:39---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. help pls |
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07-25-2008, 09:36
| #12 (permalink) |
| Junior Member Join Date: Jan 2008
Posts: 6
Member: 689077 Status: Offline Thanks Meter: 1 | I switch off all of firewalls, router is forwarding all ports and have the same problem: ----------Dongle upgrade started:09:47:39---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. help pls [email protected] |
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07-25-2008, 09:41
| #13 (permalink) | |
| No Life Poster   Join Date: Jan 2004 Location: Life's a Journey Age: 44
Posts: 3,556
Member: 49495 Status: Offline Sonork: 100.9 & 100.12345 Thanks Meter: 1,026 | Quote:
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| The Following User Says Thank You to sunnyc For This Useful Post: |
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07-25-2008, 09:42
| #14 (permalink) |
| Junior Member Join Date: Apr 2008
Posts: 5
Member: 749820 Status: Offline Thanks Meter: 0 | Dear sir I have problem while using my nff dongle please help me soon After purchasing i had not use this befor ----------Dongle upgrade started:1:35:37 AM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. I have never update my dongle befor i purchase my dongle from Delhi india Please help me soon sir please |
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07-26-2008, 06:27
| #15 (permalink) |
| Junior Member Join Date: Mar 2005 Age: 44
Posts: 31
Member: 124246 Status: Offline Thanks Meter: 9 | dear sir ----------Dongle upgrade started:12:07:23 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Server connection successfully established. Authenticating on server... Authentication stage error: Server reported error:Authentication failed! Check your password. If it is ok - contact your reseller. |
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