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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Nokia Fault Finder Box

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Old 07-16-2008, 09:56   #1 (permalink)
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Red face Dongle Upgrade Error

Dear Supporters..

I cant get NFF start even with the newest update, so i try to upgrade my dongle with Dongle_Upgrade_Tool 1.10/ EmeraldaClient 1.10, but..

----------Dongle upgrade started:15:52:56----------
Locating Emeralda server...
Emeralda server found!
Connecting to Emeralda server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:No more upgrade logs.

help please...
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Old 07-16-2008, 14:37   #2 (permalink)
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send me ure dongle S/N by PM or mail support@nff-box.com
thankyou
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Old 07-17-2008, 08:12   #3 (permalink)
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I've sent my dongle s/n by PM, please check it guys..

br
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Old 07-17-2008, 14:14   #4 (permalink)
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ok , Upgrade your dongle now again
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Old 07-19-2008, 08:00   #5 (permalink)
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I've tried twice and both of them ends with this,

----------Dongle upgrade started:13:56:58----------
Locating Emeralda server...
Emeralda server found!
Connecting to Emeralda server...
Connection to server failed: Socket Error # 10060
Connection timed out.

please advice..

br
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Old 07-19-2008, 10:35   #6 (permalink)
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server is back online , plz upgrade now
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Old 07-19-2008, 12:02   #7 (permalink)
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Thumbs down

Got it now , but still cant open the soft.
After splash screen then shows error like attachment.
I already installed the latest version of NFF..
what should I do?

btw
Attached Images
File Type: jpg NFF.jpg (16.1 KB, 22 views)
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Old 07-20-2008, 14:32   #8 (permalink)
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@ tom cat

do you use any messenger like icq or msn ?
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Old 07-23-2008, 06:27   #9 (permalink)
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when i upgrade my dongle then message is this so please help me

---------Dongle upgrade started:11:27:10 AM----------
Locating Emeralda server...
Emeralda server found!
Connecting to Emeralda server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:Your account is suspended. Please contact your reseller.
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Old 07-23-2008, 06:33   #10 (permalink)
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I am using Emeralda Dongle upgrade Client is Ver 1.10
----------Dongle upgrade started:11:27:10 AM----------
Locating Emeralda server...
Emeralda server found!
Connecting to Emeralda server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Server reported error:Your account is suspended. Please contact your reseller.
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Old 07-23-2008, 11:40   #11 (permalink)
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my dongle is working good after update Thank you too much
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Old 07-23-2008, 17:03   #12 (permalink)
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Quote:
Originally Posted by NFF Box Team View Post
@ tom cat

do you use any messenger like icq or msn ?
Nope , just yahoo, perhaps i should create an account on icq..

i'll be in touch

br
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Old 07-26-2008, 17:10   #13 (permalink)
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@ Team

Finally find out the probs,
** Your soft wont run if installed on OS located other then drive C:\ **

I have 2 winxp installed on different partitions on my hard drive, 1 on C:\, other on D:\.
Whatever i try, like upgradeing, reinstalling etc, are useless on D:\ but I can make it work on C:\

Funny thing is when i try to run in on D:\, error on post #7 is gone (prior to install nff on C:\), the soft came to main screen for about 5 seconds and close it self.

So guys, can u make it work under partitions other then the default C:\ ?
hope u guys can fix this soon...

br

ps.
thx for ur fast response, really apperciated
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