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05-10-2008, 14:47
| #1 (permalink) |
| Freak Poster  Join Date: May 2008
Posts: 322
Member: 765141 Status: Offline Thanks Meter: 661 | Frequently Asked Questions ( Instalation Problems etc ) Cause of problem 1) Either you have not installed Main Setup software 3.0 2) Either you have not upgraded your dongle using dongle upgrade tool 3) Driver for dongle is conflicting Solution : 1) Install Main Setup software 3.0 and then install updates 2) Download dongle upgrade tool and upgrade your dongle , dongle upgrade tool will display dongle Serial and version Latest firmware version of dongle is version 2.0 3) You need to uninstall dongle driver and install again to solve driver conflicting How to Uninstall and Reinstall dongle drivers To Uninstall 1) Remove dongle from PC 2) Go to Control Panel > System > Hardware > Device Manager > Smart card readers > egate USB Smart card readers Right click on egate USB Smart card readers and select uninstall , Press Ok to confirm uninstall  To Install driver 1) Connect Dongle to PC 2) Your PC will detect new hardware 3) Either it will install driver automaticaly or It will ask you for driver 4) Give the link where driver is located and let your PC install the driver 5) Run NFF.exe and all will be ok Last edited by NFF Box Team; 08-26-2008 at 10:05. |
| The Following User Says Thank You to NFF Box Team For This Useful Post: |
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08-26-2008, 10:08
| #2 (permalink) |
| Freak Poster Join Date: May 2008
Posts: 322
Member: 765141 Status: Offline Thanks Meter: 661 | Problem When you run dongle update tool to upgrade your dongle you get an error Dongle upgrade started:3:25:17 PM---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Connection to server failed: Socket Error # 10060 Connection timed out. Solution Contact [email protected] with this log Problem When you try to upgrade your dongle you get this error --------Dongle upgrade started:11:45:11---------- Locating Emeralda server... Emeralda server found! Connecting to Emeralda server... Server connection successfully established. Authenticating on server... Authentication stage error: Server reported error:No more upgrade logs. Solution : Contact [email protected] with this log and your dongle serial number we will answer you with repair instructions |
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08-26-2008, 10:27
| #3 (permalink) |
| Freak Poster Join Date: May 2008
Posts: 322
Member: 765141 Status: Offline Thanks Meter: 661 | Download problems and Virus detection problems How to get access to Support area ? You need to download supporter.exe from HERE Connect Dongle to PC Install dongle driver Open Supporter.exe application and click enter Your broswer will open and take you inside support area When I try to download supporter.exe or any other software my Antivirus detects Virus what should i do ? we can guanratee you there is NO Virus in our software Antivirus detects virus because it scans internal code of our software, our software codes have loops wich is missinterpreted by antivirus software as virus Solution Disable antivirus and perform download and instalation of NFF Box softwares |
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