9800 problem software or hardware problem

[phonebooth]

hi guy
i have a problem with 9800. it was brand new and i left it in the pack over nigth and in the morning it was not coming on again.
i have tried allmost every thing in soft ware and still the same thing.
1 i have tried to upgrade
2 i have tried to upload with software, but it say (no soft linked (os ))
it will seee the pin but will not flash ( reconnect to jvm) sometime it will show crosed battery on display

pls i really need to know what the problem is

[chand_gee]

i m 50% sure its battery problem
<i was face same problem>
try another battery
bes of luck

[phonebooth]

Originally Posted by chand_gee

i m 50% sure its battery problem
<i was face same problem>
try another battery
bes of luck

done that as well, infact i am using another battery

[mailhassan]

Originally Posted by phonebooth

hi guy
i have a problem with 9800. it was brand new and i left it in the pack over nigth and in the morning it was not coming on again.
i have tried allmost every thing in soft ware and still the same thing.
1 i have tried to upgrade
2 i have tried to upload with software, but it say (no soft linked (os ))
it will seee the pin but will not flash ( reconnect to jvm) sometime it will show crosed battery on display

pls i really need to know what the problem is

Please do follow these steps precisely:
1) hardware:
clean the contacts of the battery with a sharp object like scratching it with a pin, also clean the contacts of the battery terminal on the fone panel too with a contact cleaner spray or just scratch the pins with a blade. then try it on.

2) software
first download latest official os from blackberryrocks.com and install on your system. then delete vendor file. afterwards run desktop manager and plug fone to pc without battery. Then ensure You are disconnected from the internet before clicking on update. only plug the battery back to the fone when you see reconnecting jvm. wait till the flashing process is done.

keep me posted
cheers

[wodashie]

Originally Posted by phonebooth

hi guy
i have a problem with 9800. it was brand new and i left it in the pack over nigth and in the morning it was not coming on again.
i have tried allmost every thing in soft ware and still the same thing.
1 i have tried to upgrade
2 i have tried to upload with software, but it say (no soft linked (os ))
it will seee the pin but will not flash ( reconnect to jvm) sometime it will show crosed battery on display

pls i really need to know what the problem is

if the pc recognises the device, then there is a good chance you can recover your device.

go here and download the quick installer file for the 9800, double click on the file and when it opens (it's a dos window), connect your device and wait for it to load.

post your results please.

best wishes