BlackBerry Link has stopped working fix real solution

[urecel]

from support.blackberry





“BlackBerry Link has stopped working” after updating to iTunes 12.5

Article Number: 000038592 First Published: October 03, 2016 Last Modified: October 03, 2016 Type: Support
Environment

• Windows
• iTunes 12.5

Back to top ↑ Issue Tracking

• JI 1611672

Back to top ↑ Overview

After updating iTunes to version 12.5, BlackBerry Link fails to open with the error; BlackBerry Link has stopped working


Back to top ↑ Workaround

Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

Please note: Completing the below steps may have adverse effects on the iTunes functionality. For further information, please contact Apple support.

To rename the iTunesPrefs.xml file;

1. Turn on Show hidden files and folders
2. Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
3. Rename the iTunesPrefs XML file file to iTunesPrefs.old

​Once completed, it would be recommended to turn off Show hidden files and folders.



Back to top ↑ Additional Information

Please note: Once the workaround has been completed, iTunes sync will not be available within BlackBerry Link.

[merasapna]

thanx bro its work fo me gud work

[buramo]

thanks worked for me too. good job

[hyder tanveer]

thanks working,how you will find this types of solution can you please teach me

[jyotheesh]

i completely removed itunes still link not working.

Please help

[ziaghous4]

i also completely removed itunes still link not working.

[jaan jaan]

thnks for good solutions