Error backing up databases" message is generated at Smart Card Options database when - GSM-Forum

gilani4_all · 07-23-2012, 11:08

Environment

BlackBerry 6

BlackBerry 7 to 7.1

BlackBerry Desktop Software 6.0 to 7.0

BlackBerry® Social Feeds

Windows®

DT 2357173

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Overview

When performing a full back up of the BlackBerry® smartphone using the BlackBerry® Desktop Software, the following error message appears:

Error backing up databases

The full back up process stops at the Smart Card Options database.

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Cause

The cache for the BlackBerry® Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed.

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Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution timeframe is currently available.

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Workaround

To resolve this issue, perform a selective backup of the BlackBerry smartphone data:

Launch BlackBerry Desktop Software

Click on Back Up Now

For the Backup Type, select Custom

Click the check box next to the Data Type column header

Scroll down to Social Feeds

Click the box to de-select this database

Click on Back Up

07-23-2012, 11:08	#1 (permalink)
gilani4_all Freak Poster Join Date: Jul 2007 Location: Dubai Posts: 121 Member: 550615 Status: Offline Sonork: +971556775562 Thanks: 20 Thanked 33 Times in 21 Posts	Error backing up databases" message is generated at Smart Card Options database when Environment BlackBerry 6 BlackBerry 7 to 7.1 BlackBerry Desktop Software 6.0 to 7.0 BlackBerry® Social Feeds Windows® DT 2357173 Back to top Overview When performing a full back up of the BlackBerry® smartphone using the BlackBerry® Desktop Software, the following error message appears: Error backing up databases The full back up process stops at the Smart Card Options database. Back to top Cause The cache for the BlackBerry® Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed. Back to top Resolution This is a previously reported issue that has been escalated internally to our development team. No resolution timeframe is currently available. Back to top Workaround To resolve this issue, perform a selective backup of the BlackBerry smartphone data: Launch BlackBerry Desktop Software Click on Back Up Now For the Backup Type, select Custom Click the check box next to the Data Type column header Scroll down to Social Feeds Click the box to de-select this database Click on Back Up

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