Guide to: Device Error 505 or Device Error 507

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Problem

You receive one of the following errors on your BlackBerry device while using Application Loader to install device software:


Device Error 505
Device Error 507


Both errors indicate that no applications are loaded on the BlackBerry device.

Cause 1

During the Application Loader process, the existing applications on the BlackBerry device were erased, but Application Loader failed to load the new applications.

Resolution

Complete the following steps:

1 Verify that device software is installed on your computer.
2 If your BlackBerry device is connected to a laptop in a docking station, disconnect the laptop from the docking station and connect the device directly to the laptop.
3 If a third-party program (e.g. virus scanner) is using the same COM port as BlackBerry Desktop Manager, close the third-party application to free the COM port.
4 If you are using a USB adapter to connect your BlackBerry device to a serial port on your computer, temporarily connect your device to a computer with a USB port.
5 In Desktop Manager, double-click
Application Loader.
6 Use Application Loader to install the device software.

Cause 2

You erased all the data and applications on your BlackBerry device by typing an incorrect password ten times in Application Loader.

Resolution

Complete the following steps:

1 In Desktop Manager, double-click
Application Loader.
2 Use Application Loader to install the device software.

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