Please Help, My 8900 update gone wrong - GSM-Forum

beebeeike · 11-06-2010, 13:29

I tried updating my 8900 but it restarted and asked me to click on OK however i am unable to do so, i triedf uploading an image of the problem abut its not allowing me.

this is what it says on the screen ' THIS HANDHELD DEVICE INCLUDES SOFTWARE THAT IS PROPRIETARY AND CONFIDENTIAL TO RESEARCH IN MOTION LIMITED (RIM) AND/OR ITS AFFILIATES AND SUPPLIERS. Except to the extent that RIM is expressly precluded by law from prohibiting you from doing so, YOU ARE NOT' and then ask you to click OK but for some reason when i click on the trackball nothing happens.

Any help will be much appreciated.
Many thanks

gpz900ra7 · 11-06-2010, 18:00

Wipe the handset using "JL cmder", using option 4.

Then reload software to phone using "Loader" in the "Apploader" folder on your computer instead of using BB Desktop manager.

gpz900ra7.

beebeeike · 11-06-2010, 19:34

Thanks mate, i have been able to wipe the handset using JL cmder however i dont know where to find the apploader and how to use it to reload the software. PLease help me. very much appreciated.

beebeeike · 11-06-2010, 20:15

no need, i found the loader in the apploader folder. am going to give that a go, will let you know. thanks again.

beebeeike · 11-06-2010, 22:59

i tried it, but i still have the same problem. Please help.

gpz900ra7 · 11-06-2010, 23:42

Did you remove the "Vendor.xml" file from the"Apploader" folder?

gpz900ra7.

beebeeike · 11-07-2010, 12:57

Yes i deleted it but it is still not working. it looks like it all i need to do is click OK and i can get to the home screen as i can see the home screen in the back.

beebeeike · 11-07-2010, 13:04

Above is the link to the problem i am facing. many thanks

beebeeike · 11-07-2010, 13:04

ImageShack: Host and Share your Photos and Videos - 8900update.jpg

above is the link to the image. thanks

gpz900ra7 · 11-07-2010, 13:06

When the message appears and the "OK" button is there, can you click on it, or not?

gpz900ra7.

beebeeike · 11-07-2010, 14:46

it doesnt allow me to click on it.

gpz900ra7 · 11-07-2010, 18:43

There must be something you are doing incorrectly for it to still not be working 100%.

Try again from scratch with JL cmder, then reload the OS into the phone.

gpz900ra7.

beebeeike · 11-10-2010, 17:28

ok, will try that again. will keep you posted. thanks

Thekid149 · 11-24-2010, 00:34

heyyy i have the same problem did u figure out how to fix it?

donna106 · 02-28-2011, 17:20

actually im having the same problem as i did what u said and nothing changed but i can only click on Ok bottom :S so can u help me in fixing it ??

11-06-2010, 13:29	#1 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	Please Help, My 8900 update gone wrong I tried updating my 8900 but it restarted and asked me to click on OK however i am unable to do so, i triedf uploading an image of the problem abut its not allowing me. this is what it says on the screen ' THIS HANDHELD DEVICE INCLUDES SOFTWARE THAT IS PROPRIETARY AND CONFIDENTIAL TO RESEARCH IN MOTION LIMITED (RIM) AND/OR ITS AFFILIATES AND SUPPLIERS. Except to the extent that RIM is expressly precluded by law from prohibiting you from doing so, YOU ARE NOT' and then ask you to click OK but for some reason when i click on the trackball nothing happens. Any help will be much appreciated. Many thanks

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11-06-2010, 18:00	#2 (permalink)
gpz900ra7 Freak Poster Join Date: Sep 2010 Posts: 175 Member: 1406087 Status: Offline Thanks Meter: 26	Wipe the handset using "JL cmder", using option 4. Then reload software to phone using "Loader" in the "Apploader" folder on your computer instead of using BB Desktop manager. gpz900ra7.

11-06-2010, 19:34	#3 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	Thanks mate, i have been able to wipe the handset using JL cmder however i dont know where to find the apploader and how to use it to reload the software. PLease help me. very much appreciated.

11-06-2010, 20:15	#4 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	no need, i found the loader in the apploader folder. am going to give that a go, will let you know. thanks again.

11-06-2010, 22:59	#5 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	i tried it, but i still have the same problem. Please help.

11-06-2010, 23:42	#6 (permalink)
gpz900ra7 Freak Poster Join Date: Sep 2010 Posts: 175 Member: 1406087 Status: Offline Thanks Meter: 26	Did you remove the "Vendor.xml" file from the"Apploader" folder? gpz900ra7.

11-07-2010, 12:57	#7 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	Yes i deleted it but it is still not working. it looks like it all i need to do is click OK and i can get to the home screen as i can see the home screen in the back.

11-07-2010, 13:04	#8 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	Above is the link to the problem i am facing. many thanks

11-07-2010, 13:04	#9 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	ImageShack: Host and Share your Photos and Videos - 8900update.jpg above is the link to the image. thanks

11-07-2010, 13:06	#10 (permalink)
gpz900ra7 Freak Poster Join Date: Sep 2010 Posts: 175 Member: 1406087 Status: Offline Thanks Meter: 26	When the message appears and the "OK" button is there, can you click on it, or not? gpz900ra7.

11-07-2010, 14:46	#11 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	it doesnt allow me to click on it.

11-07-2010, 18:43	#12 (permalink)
gpz900ra7 Freak Poster Join Date: Sep 2010 Posts: 175 Member: 1406087 Status: Offline Thanks Meter: 26	There must be something you are doing incorrectly for it to still not be working 100%. Try again from scratch with JL cmder, then reload the OS into the phone. gpz900ra7.

11-10-2010, 17:28	#13 (permalink)
beebeeike Junior Member Join Date: Sep 2010 Posts: 9 Member: 1387504 Status: Offline Thanks Meter: 0	ok, will try that again. will keep you posted. thanks

11-24-2010, 00:34	#14 (permalink)
Thekid149 Junior Member Join Date: May 2010 Posts: 4 Member: 1296938 Status: Offline Thanks Meter: 0	heyyy i have the same problem did u figure out how to fix it?

02-28-2011, 17:20	#15 (permalink)
donna106 Junior Member Join Date: Feb 2011 Location: egypt Posts: 2 Member: 1525675 Status: Offline Thanks Meter: 0	actually im having the same problem as i did what u said and nothing changed but i can only click on Ok bottom :S so can u help me in fixing it ??