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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Genie Universal
Reload this Page exec err 26
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Old 02-03-2009, 23:45   #1 (permalink)
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exec err 26

been using my geni with no probs since i bought it when they first came out did one update and ok till i swicthed it on a couple of days ago and i get this error esec err 26 so i updated with the client and updated firmware but i still have this error wwhen i try to open any program ie bb5 no testpoint any one help please
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Old 02-04-2009, 00:03   #2 (permalink)
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Originally Posted by white van man View Post
been using my geni with no probs since i bought it when they first came out did one update and ok till i swicthed it on a couple of days ago and i get this error esec err 26 so i updated with the client and updated firmware but i still have this error wwhen i try to open any program ie bb5 no testpoint any one help please
should i formate my card??
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Old 02-04-2009, 00:19   #3 (permalink)
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should i formate my card??
nope that didnt work? anybody got any idea
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Old 02-04-2009, 01:53   #4 (permalink)
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check the security of ur memorie card
may be its locked and buckup cant be done.


If you receive any error:

1. Try to HW restart Genie and try again.
2. Open the back lid and check if the battery is connected.
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Old 02-04-2009, 02:00   #5 (permalink)
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should i formate my card??
not in any way can not be
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Old 02-04-2009, 02:29   #6 (permalink)
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For error26. Eventually this is the cause of result:

1. Opened device with miss handling.

You, have to refer to your reseller back for servicing. Before that. please refer to here: http://www.genie-universal.com/?page_id=17

Best Regards
Alan Tan
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Old 02-04-2009, 07:12   #7 (permalink)
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Did you open the Genie?
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Old 02-04-2009, 08:44   #8 (permalink)
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backup SYSTEM,format your card..copy system again > update..maybe can help u..
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Old 02-04-2009, 10:05   #9 (permalink)
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Originally Posted by titan_wonder View Post
backup SYSTEM,format your card..copy system again > update..maybe can help u..
It will not help......


Best Regards
Alan Tan
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Old 02-04-2009, 20:20   #10 (permalink)
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send it to your resseler..
maybe that is the best way..


br,
kevin168
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Old 02-05-2009, 00:10   #11 (permalink)
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Quote:
Originally Posted by xpmobile View Post
For error26. Eventually this is the cause of result:

1. Opened device with miss handling.

You, have to refer to your reseller back for servicing. Before that. please refer to here: http://www.genie-universal.com/?page_id=17

Best Regards
Alan Tan
no i have not opend it
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Old 02-05-2009, 00:24   #12 (permalink)
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Quote:
Originally Posted by ivanych79 View Post
check the security of ur memorie card
may be its locked and buckup cant be done.


If you receive any error:

1. Try to HW restart Genie and try again.
2. Open the back lid and check if the battery is connected.
battery never worked i have updated the card ok
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Old 02-05-2009, 00:53   #13 (permalink)
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In my opinion, when the warranty seal is not broken,
you can send it to your reseller.
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Old 02-05-2009, 13:18   #14 (permalink)
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Anyway, for the first time we will fix it for you.


Best Regards
Alan Tan
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The Following User Says Thank You to xpmobile For This Useful Post:
Old 02-05-2009, 14:47   #15 (permalink)
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Quote:
Originally Posted by xpmobile View Post
Anyway, for the first time we will fix it for you.


Best Regards
Alan Tan
nice explanation mr.alan....anyway you are VERY GOOD MAN and very nice products support, I'm very appreciative with you ..


Best regard,
Titan wonder..
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