can't enter support area??? - GSM-Forum

shama · 06-13-2012, 07:00

plz i can't enter support area show this error

Ticket received, Veryfing it...
Server connection lost, Reconnecting...
Authenthication error -> Data error

then i take usa server

Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket

shama · 06-13-2012, 12:48

nobody have same problem??/??

***moulnisky*** · 06-13-2012, 15:21

Code:

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 15:19:26
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: ADF673CDE94E5E150CDBDA0510C4CB1E
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.
Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket:  395808E6C7C41DB3B92DD52696258CF62EAA6C9C
XML Revision:  1.0
XML Encoding:  iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 13.06.2012 16:14:26 CEST
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: C0000067
Task Name: GetListing
Parsing files...
Files parsed OK!
Server time taken: 0.0405700206757s
Downloading: N9_RM-696_SM_L34_v10_cyc.pdf
File Size:  61.663MB
Download: N9_RM-696_SM_L34_v10_cyc.pdf completed!
Time Taken: 225.984s
Average Speed: 279.354kB/s

Here is 100% fine

BR

Alex

shama · 06-13-2012, 16:12

not work for me plz help

pititi1974 · 06-13-2012, 19:17

I have same problem, without firewall and antivirus

shama · 06-14-2012, 06:10

now 3 days gone show same problem

pititi1974 · 06-14-2012, 16:52

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 11:51:09 AM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 0F997DB49069DD41A78995AEB58E123C
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.

Ticket received, Veryfing it...
Server connection lost, Reconnecting...
Authenthication error -> Data error

akh84 · 06-14-2012, 17:26

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 18:22:20
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 2B7C314A2A58E19113D1074D3BED4B36
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.

Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket: FF91B8DA4487CB427ABF4A9AF0ABE38F6D941C54
XML Revision: 1.0
XML Encoding: iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 14.06.2012 18:19:53 CEST
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: B0000A7E
Task Name: GetListing
Parsing files...
Files parsed OK!
Authenthication error -> MicroTimeTaken tag not found

***moulnisky*** · 06-14-2012, 19:10

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 19:12:03
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: ADF673CDE94E5E150CDBDA0510C4CB1E
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.
Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket: 5C11CDF4E71586E5506CB8E0A91F46F86BCB24D1
XML Revision: 1.0
XML Encoding: iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 14.06.2012 20:06:09 CEST
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: C0000067
Task Name: GetListing
Parsing files...
Files parsed OK!
Server time taken: 0.0417549610138s

Germany server is fine

BR

Alex

akh84 · 06-14-2012, 19:15

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 20:12:36
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 2B7C314A2A58E19113D1074D3BED4B36
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.

Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket: 940378044B4977D5D717136B8C97B6D3590D469C
XML Revision: 1.0
XML Encoding: iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 14.06.2012 20:10:09 CEST
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: B0000A7E
Task Name: GetListing
Parsing files...
Files parsed OK!
Server time taken: 0.0461838245392s

yes it ok now

br

pititi1974 · 06-14-2012, 19:20

There is not way to me, I can´t connect to the support are since I buy my box.

Alinus · 08-27-2012, 07:48

same here:
Support Area Launched, Engine Revision: 1.0.1.713
Started authenthication procedure at 9:47:59 AM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 0CF7B2FA9E28E5EB0686858AF3BA0842
Authenthication error -> Failed to connect to Cyclone Server

06-13-2012, 07:00	#1 (permalink)
shama No Life Poster Join Date: Aug 2006 Location: in earth Posts: 800 Member: 333037 Status: Offline Sonork: 100.1611244 Thanks: 6 Thanked 54 Times in 46 Posts	can't enter support area??? plz i can't enter support area show this error Ticket received, Veryfing it... Server connection lost, Reconnecting... Authenthication error -> Data error then i take usa server Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060) (500) Authenthication error -> Failed to obtain Support Ticket

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06-13-2012, 12:48	#2 (permalink)
shama No Life Poster Join Date: Aug 2006 Location: in earth Posts: 800 Member: 333037 Status: Offline Sonork: 100.1611244 Thanks: 6 Thanked 54 Times in 46 Posts	nobody have same problem??/??

06-13-2012, 16:12	#4 (permalink)
shama No Life Poster Join Date: Aug 2006 Location: in earth Posts: 800 Member: 333037 Status: Offline Sonork: 100.1611244 Thanks: 6 Thanked 54 Times in 46 Posts	not work for me plz help

06-13-2012, 19:17	#5 (permalink)
pititi1974 Freak Poster Join Date: Nov 2003 Posts: 465 Member: 43253 Status: Offline Thanks: 57 Thanked 145 Times in 76 Posts	I have same problem, without firewall and antivirus

06-14-2012, 06:10	#6 (permalink)
shama No Life Poster Join Date: Aug 2006 Location: in earth Posts: 800 Member: 333037 Status: Offline Sonork: 100.1611244 Thanks: 6 Thanked 54 Times in 46 Posts	now 3 days gone show same problem

06-14-2012, 16:52	#7 (permalink)
pititi1974 Freak Poster Join Date: Nov 2003 Posts: 465 Member: 43253 Status: Offline Thanks: 57 Thanked 145 Times in 76 Posts	Support Area Launched, Engine Revision: 1.0.1.392 Started authenthication procedure at 11:51:09 AM Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic] Box Service Tag: 0F997DB49069DD41A78995AEB58E123C Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready. Ticket received, Veryfing it... Server connection lost, Reconnecting... Authenthication error -> Data error

06-14-2012, 17:26	#8 (permalink)
akh84 Freak Poster Join Date: Mar 2012 Location: Mars Posts: 331 Member: 1733938 Status: Offline Sonork: 100.1617311 Thanks: 94 Thanked 28 Times in 25 Posts	Support Area Launched, Engine Revision: 1.0.1.392 Started authenthication procedure at 18:22:20 Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic] Box Service Tag: 2B7C314A2A58E19113D1074D3BED4B36 Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: FF91B8DA4487CB427ABF4A9AF0ABE38F6D941C54 XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team ====================================== Server Timestamp: 14.06.2012 18:19:53 CEST Service Status: OK Ticket Status: Ticket found Ticket Box SN: B0000A7E Task Name: GetListing Parsing files... Files parsed OK! Authenthication error -> MicroTimeTaken tag not found

06-14-2012, 19:10	#9 (permalink)
*moulnisky* Super Moderator Join Date: Jan 2009 Location: England Age: 48 Posts: 14,832 Member: 947561 Status: Offline Thanks: 2,688 Thanked 11,372 Times in 4,989 Posts	Support Area Launched, Engine Revision: 1.0.1.392 Started authenthication procedure at 19:12:03 Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic] Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic] Box Service Tag: ADF673CDE94E5E150CDBDA0510C4CB1E Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 5C11CDF4E71586E5506CB8E0A91F46F86BCB24D1 XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team ====================================== Server Timestamp: 14.06.2012 20:06:09 CEST Service Status: OK Ticket Status: Ticket found Ticket Box SN: C0000067 Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 0.0417549610138s Germany server is fine BR Alex

06-14-2012, 19:15	#10 (permalink)
akh84 Freak Poster Join Date: Mar 2012 Location: Mars Posts: 331 Member: 1733938 Status: Offline Sonork: 100.1617311 Thanks: 94 Thanked 28 Times in 25 Posts	Support Area Launched, Engine Revision: 1.0.1.392 Started authenthication procedure at 20:12:36 Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic] Box Service Tag: 2B7C314A2A58E19113D1074D3BED4B36 Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready. Ticket received, Veryfing it... Server connection established, inflating data... Ticket: 940378044B4977D5D717136B8C97B6D3590D469C XML Revision: 1.0 XML Encoding: iso-8859-1 Interface Revision: 1 Message of the day: ====================================== Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team ====================================== Server Timestamp: 14.06.2012 20:10:09 CEST Service Status: OK Ticket Status: Ticket found Ticket Box SN: B0000A7E Task Name: GetListing Parsing files... Files parsed OK! Server time taken: 0.0461838245392s yes it ok now br

06-14-2012, 19:20	#11 (permalink)
pititi1974 Freak Poster Join Date: Nov 2003 Posts: 465 Member: 43253 Status: Offline Thanks: 57 Thanked 145 Times in 76 Posts	There is not way to me, I can´t connect to the support are since I buy my box.

08-27-2012, 07:48	#12 (permalink)
Alinus No Life Poster Join Date: Aug 2002 Location: Romania, The Bla Bla Country Age: 33 Posts: 1,934 Member: 14279 Status: Offline Thanks: 20 Thanked 23 Times in 16 Posts	same here: Support Area Launched, Engine Revision: 1.0.1.713 Started authenthication procedure at 9:47:59 AM Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic] Box Service Tag: 0CF7B2FA9E28E5EB0686858AF3BA0842 Authenthication error -> Failed to connect to Cyclone Server