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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Cyclonebox

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Old 05-22-2012, 12:03   #1 (permalink)
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error handing device [Solved]

my cyclone is always in bootloader .
not work log:
Establishing Connection with Box in Main Mode...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Initialization has failed -> No connection was established, or box is not in needed mode

if i want to update it's block to downloading main firmware image.

serial on the box is cya00080

help me daniele.
 
Old 05-22-2012, 12:57   #2 (permalink)
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go on box wizard to read the box secure hash or in server tool to read the box serial number: the serial you gave here is an internal gpg serial

BR

Alex
 
Old 05-22-2012, 13:11   #3 (permalink)
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ciao alex mip ermetto di scrivere in italiano, volevo aggiornare la mia box ma l'ho staccata perche' non andava avanti, ora mi dice sempre "connected bootloader mode" i miei seriali dai log sono :Ticket Box SN: C0000372

presoo dai log

sorry for translate my bad english
hello alex i write in Italian, I wanted to update my box but I have removed 'cause did not go ahead, now always tells me "connected bootloader mode" my serial from the log are: Ticket Box SN: C0000372
 
Old 05-22-2012, 13:21   #4 (permalink)
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Service Tag: 29CE519247153614066AC4EC7F26D991
Card Serial Number: D100020A
Card Firmware Revision: 0109
Box Serial Number: C0000372
 
Old 05-22-2012, 13:51   #5 (permalink)
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Quote:
Originally Posted by daniele83 View Post
Service Tag: 29CE519247153614066AC4EC7F26D991
Card Serial Number: D100020A
Card Firmware Revision: 0109
Box Serial Number: C0000372
Fatto usa box wizard adesso
Done! : you can use box wizard now

Ciao
BR

Alex
 
Old 05-22-2012, 13:59   #6 (permalink)
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not work "failed to connect to server" please check connection"
windows firewall is disabled . my box not work always error example

Support Area Launched, Engine Revision: 1.0.1.356
Started authenthication procedure at 14:58:35
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Authenthication error -> No connection was established, or box is not in needed mode
 
Old 05-22-2012, 14:22   #7 (permalink)
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start teamviewer and pass me the connection data via PM
ita: fa partire teamviewer e mi passi in privato i dati er la connessione

BR

Alex
 
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