Problem with Cyclone Box - GSM-Forum

Kalisco · 01-09-2010, 17:37

Hello everybody

please we have several problems with this box.

We have installed, activated, but we can´t work with it.

I installed the new update that i checked into this forum, but not works.

i don´t know what is the problem.

We we push in Maintenance appears this message:

Quote:

Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating Secure Bootloader...
New Secure Bootloader (2.10) Avaiable, Updating...
Spawning box in Main Mode...
Handling device: [Cyclone Team], [Cyclone Bootloader]
Handling device: [Cyclone Team], [Cyclone Box]
Cyclone Nokia Application v01.0C, (Nov 25 2009 03:18:28, gcc v4.3.2, RTOS V6.0.0), Type: Signed Production Application
Box Maintenance Error -> Failed to read Boot Agent Server Version. Probably your firmware is old, and lacks BootAgent! Contact Support.

And when we pick in DCT4/../..

Quote:

There is a problem with box activation. Reference ID: A.
Your box will stop working when security watchdog will detect this problem.
Issue log (1E7CC36F0254FF7FBEE32B249FC89A92937210FA.iss) was saved in same directory as this software.

We tried to unistall all the software and inicializated all a lot of times, but the problem continue.

Thanks in advance.
A regard

sanjeevmash · 01-09-2010, 17:54

if u not registered with the box at cyclone team it will not work u should register the box,and ur user name must be entered and make the credits on it

Kalisco · 01-09-2010, 18:15

We are registered, and we have credits.

moulnisky · 01-09-2010, 19:35

send the content of the this file (1E7CC36F0254FF7FBEE32B249FC89A92937210FA.iss) via PM to Siroya.

BR

Alex

Kalisco · 01-10-2010, 21:50

I searched this file in my computer, but i didn´t find it.
What can i do?

i tried to restart all the process, we unistall the box, and installed again, but i didn´t found the file '.iss' that u said me.

Thanks

moulnisky · 01-10-2010, 22:43

Send a PM to Siroya with your box serial number.. it needs a new firmware update.

BR

Alex

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01-09-2010, 17:54	#2 (permalink)
sanjeevmash Freak Poster Join Date: Apr 2007 Posts: 123 Member: 489237 Status: Offline Thanks Meter: 12	if u not registered with the box at cyclone team it will not work u should register the box,and ur user name must be entered and make the credits on it

01-09-2010, 18:15	#3 (permalink)
Kalisco Junior Member Join Date: Jan 2010 Posts: 3 Member: 1204794 Status: Offline Thanks Meter: 0	We are registered, and we have credits.

01-09-2010, 19:35	#4 (permalink)
moulnisky No Life Poster Join Date: Jan 2009 Location: England Age: 59 Posts: 17,681 Member: 947561 Status: Offline Thanks Meter: 14,053	send the content of the this file (1E7CC36F0254FF7FBEE32B249FC89A92937210FA.iss) via PM to Siroya. BR Alex

01-10-2010, 21:50	#5 (permalink)
Kalisco Junior Member Join Date: Jan 2010 Posts: 3 Member: 1204794 Status: Offline Thanks Meter: 0	I searched this file in my computer, but i didn´t find it. What can i do? i tried to restart all the process, we unistall the box, and installed again, but i didn´t found the file '.iss' that u said me. Thanks

01-10-2010, 22:43	#6 (permalink)
moulnisky No Life Poster Join Date: Jan 2009 Location: England Age: 59 Posts: 17,681 Member: 947561 Status: Offline Thanks Meter: 14,053	Send a PM to Siroya with your box serial number.. it needs a new firmware update. BR Alex