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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Cyclonebox


 
 
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Old 11-22-2009, 12:22   #1 (permalink)
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my Cyclone Box not work


if i open Box Maintenance


ox Maintenance procedure started at 1:18:02 PM
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.08, (Nov 14 2008 12:05:50), Type: Signed Production Application, For HW Rev E
Service Tag: 0CADAD765***************
Connecting to Cyclone Server
Cyclone Server (1.0.0.490), Cyclone Box Team 2008, 2009 - Ready.
========= Box Info =========
Cyclone Server Send Command Error -> Code: 500, SQL Error: MySQL server has gone away

Box Maintenance Error -> Server command send error

if i open dct4/wd2/bb5

i see 3 LEDs GREEN, RED, ORANGE
Nokia DCT4/WD2/BB5 Service Tool Initialization Started, Engine Revision: 1.0.0.7828
Handling device: [Cyclone Team], [Cyclone Bootloader]
Initialization has failed -> No connection was established, or box is not in needed mode

ples help me
 
Old 11-22-2009, 12:33   #2 (permalink)
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frist update your box softweaar and firmwear
 
Old 11-22-2009, 12:37   #3 (permalink)
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Quote:
frist update your box softweaar and firmwear
ITS NOT A SOFTWARE PROBLEM

ITS A HARDWARE PROBLEM

HW Modules, RTC (at this stage check RTC Clock)

BR
 
Old 11-22-2009, 12:41   #4 (permalink)
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Quote:
Originally Posted by mordant View Post
if i open Box Maintenance


ox Maintenance procedure started at 1:18:02 PM
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.08, (Nov 14 2008 12:05:50), Type: Signed Production Application, For HW Rev E
Service Tag: 0CADAD765***************
Connecting to Cyclone Server
Cyclone Server (1.0.0.490), Cyclone Box Team 2008, 2009 - Ready.
========= Box Info =========
Cyclone Server Send Command Error -> Code: 500, SQL Error: MySQL server has gone away

Box Maintenance Error -> Server command send error

if i open dct4/wd2/bb5

i see 3 LEDs GREEN, RED, ORANGE
Nokia DCT4/WD2/BB5 Service Tool Initialization Started, Engine Revision: 1.0.0.7828
Handling device: [Cyclone Team], [Cyclone Bootloader]
Initialization has failed -> No connection was established, or box is not in needed mode

ples help me
contact ur reseller pls.....i hope problem solved ur....

thx....
 
Old 11-22-2009, 12:51   #5 (permalink)
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He need to update the firmware.. nothing else..
the error 500 is due to server i maintenance... retry again in 30 minutes

BR

Alex
 
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Old 11-22-2009, 12:55   #6 (permalink)
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Quote:
Originally Posted by moulnisky View Post
He need to update the firmware.. nothing else..
the error 500 is due to server i maintenance... retry again in 30 minutes

BR

Alex
thx but how can update the firmware??
 
Old 11-22-2009, 14:41   #7 (permalink)
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in update maintenance...

br
 
 

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