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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Cyclonebox

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Old 01-08-2013, 13:49   #1 (permalink)
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support area flash files ?????how???

how can i do to access to support area to download flash files please

USA support
Support Area Launched, Engine Revision: 1.0.1.923
Started authenthication procedure at 14:37:27
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D157138A902F75ECE78FA67560828840
Cyclone Server (2.0.0.54), Cyclone Box Team 2008-2012 - Ready.
Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket
Started authenthication procedure at 14:39:09
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D157138A902F75ECE78FA67560828840
Cyclone Server (2.0.0.54), Cyclone Box Team 2008-2012 - Ready.
Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket
GERMANY support
Started authenthication procedure at 14:48:17
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D157138A902F75ECE78FA67560828840
Cyclone Server (2.0.0.54), Cyclone Box Team 2008-2012 - Ready.
Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket: 8FAC4040B4BA1345113678A4153103BF7DCEB25C
XML Revision: 1.0
XML Encoding: iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 08.01.2013 14:37:23 CET
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: C0000C85
Task Name: GetListing
Parsing files...
Files parsed OK!
Server time taken: 0.000563859939575s
but where are flash files ??
thanks
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Old 01-08-2013, 13:53   #2 (permalink)
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Quote:
Originally Posted by amazir View Post
how can i do to access to support area to download flash files please

USA support
Support Area Launched, Engine Revision: 1.0.1.923
Started authenthication procedure at 14:37:27
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D157138A902F75ECE78FA67560828840
Cyclone Server (2.0.0.54), Cyclone Box Team 2008-2012 - Ready.
Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket
Started authenthication procedure at 14:39:09
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D157138A902F75ECE78FA67560828840
Cyclone Server (2.0.0.54), Cyclone Box Team 2008-2012 - Ready.
Cyclone Server Send Command Error -> SQL Error: Can't connect to MySQL server on '74.53.199.2' (10060)
(500)
Authenthication error -> Failed to obtain Support Ticket
GERMANY support
Started authenthication procedure at 14:48:17
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: D157138A902F75ECE78FA67560828840
Cyclone Server (2.0.0.54), Cyclone Box Team 2008-2012 - Ready.
Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket: 8FAC4040B4BA1345113678A4153103BF7DCEB25C
XML Revision: 1.0
XML Encoding: iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 08.01.2013 14:37:23 CET
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: C0000C85
Task Name: GetListing
Parsing files...
Files parsed OK!
Server time taken: 0.000563859939575s
but where are flash files ??
thanks
For this moment pls use navifirm
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