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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Cyclonebox

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Old 06-17-2012, 03:55   #1 (permalink)
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Support Area problem

How to slove this?

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 9:01:39 AM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: F5918A66DEA766CB21B8DCBD3A8BBCA8
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.

Ticket received, Veryfing it...
File Size: 15.817MB
Server connection lost, Reconnecting...
File Size: 15.817MB
Authenthication error -> Data error
 
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Old 06-17-2012, 13:12   #2 (permalink)
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same

Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: C0000
Task Name: GetListing
Parsing files...
Files parsed OK!
Authenthication error -> MicroTimeTaken tag not found
 
Old 06-17-2012, 13:48   #3 (permalink)
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Same Problem Face To Me.

I Think Cyclone Server Under Maintenance .

 
Old 06-17-2012, 15:48   #4 (permalink)
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This problem exists for more than three days. Where is supoort?
 
Old 06-17-2012, 19:32   #5 (permalink)
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Server under maintenance again,.


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Last edited by Mr.3.; 06-21-2012 at 14:11. Reason: removed tapa talk location
 
Old 06-20-2012, 16:45   #6 (permalink)
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does not connect with Support Area

When i try to connect support area
it give this log
kindly help me!


Started authenthication procedure at 9:09:18 PM
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: 5518D7DF7FE1A294886746DC40E59C8E
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.
Ticket received, Veryfing it...
Server connection established, inflating data...
Ticket: 2ACD422E58D552C0CBD3D00B438675268B637A52
XML Revision: 1.0
XML Encoding: iso-8859-1
Interface Revision: 1
Message of the day:
======================================
Welcome to Germany! Hosted by Hetzner A.G, Cyclone Support Interface, (c) 2009-2012 Cyclone Box Team
======================================
Server Timestamp: 20.06.2012 17:37:02 CEST
Service Status: OK
Ticket Status: Ticket found
Ticket Box SN: C00078A9
Task Name: GetListing
Parsing files...
Files parsed OK!
Authenthication error -> MicroTimeTaken tag not found
 
Old 06-21-2012, 12:28   #7 (permalink)
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cyclone support not work

from germany server:

Support Area Launched, Engine Revision: 1.0.1.392
Started authenthication procedure at 13.22.59
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Box Service Tag: A242796EC2D84FBA2BA85F475A2D4217
Cyclone Server (2.0.0.42), Cyclone Box Team 2008-2012 - Ready.

Cyclone Server Send Command Error -> SQL Error: MySQL server has gone away
(500)
Authenthication error -> Failed to obtain Support Ticket

there are 3 week....why????
 
Old 06-21-2012, 13:57   #8 (permalink)
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yes serwer not work plase help mr karwos
 
Old 06-21-2012, 14:01   #9 (permalink)
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yclone Server Send Command Error -> SQL Error: MySQL server has gone away
(500)
Authenthication error -> Failed to obtain Support Ticket
this is prablem
 
Old 06-21-2012, 14:59   #10 (permalink)
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Server Problim after 24 hours and try again
 
Old 06-21-2012, 22:34   #11 (permalink)
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Please USE the Sticky Thread Created for "Report Failed to connect to Cyclone Server "

Report here problem with server - Failed to connect to Cyclone Server

For more info, Please Read CAREFULLY the First Post (#1) of the "Sticky Thread"

Please DON'T Open New Threads about this issue, Post in The "Sticky Thread"

Topic Closed


BR
 
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