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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Cyclonebox

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Old 08-31-2011, 07:07   #1 (permalink)
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support aria r not open plz help

My cyclone box self test ok,

flashing is also ok & good

but support aria are not open , when i open support aria then show this info :-



Support Area Launched, Engine Revision: 1.0.0.11513
Started authenthication procedure at 11:30:20 AM
Handling device: [Cyclone Team], [Cyclone Box]
Box Service Tag: 1F5D4AE7D735B82F574ED44458C32709
Authenthication error -> Failed to connect to Cyclone Server
 
Old 08-31-2011, 11:44   #2 (permalink)
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check ur antivirus firewall , maybe it's blocking to access cyclone server . sometime it's also due to windows firewall .
 
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