@GPG other than Winnie

[Bernie]

Please look in to this, I dont think I manage to make Winnie understand my problem, I have ticket id 364405.

Thanks

Bernie

[Bernie]

This is totaly impossible to make her understand. Please look at this conversation below, now I give up, there is no need to exchange my box, all I need to show here is how hard it is to make them understand the problem. Please read from bottom and up.


Dear Sir,

How are you? I am sorry to make the confusion.

the hwkchip is in the HWK BOX, not the HWK. there is a confusion in the webiste that HWK BOX(WIHTOU HWK) is the HWK box without hwkchip, not the hwk.
it means that you have bought a hwk and hwk box, but without the hwkchip.
you can not use the HWK box without the hwkchip. pls contact with the supplier who sold you the hwkchip.


br
winnie




> I am sorry to write this, but what is the problem ? What is so hard to
> understand ?
>
> My problem is with the BOX, not the chip. NOT THE CHIP.
>
> I need you to exchange my BOX if that is possible ? if not, then tell
> me so.
>
> I never said that the problem is in HWK (CHIP) There is NO problem
> with the CHIP.
>
> So my suggestion is, if I order more from you can you send me new BOX
> (not
> CHIP)
>
> Or let me order other box for the same amount ?
>
> Br
> Johnnie
>
>
> -----Ursprungligt meddelande-----
> Från: sales_support@gsmsp.com [mailto:sales_support@gsmsp.com]
> Skickat: den 4 januari 2010 08:22
> Till: Johnnie Olsson
> Ämne: Re: SV: SV: VB: [#364405] HWK-Box
>
> Dear Sir,
>
> how are you?
>
> Pls noted that the HWK BOX you buy is without the chip. The HWK box we
> sold you is without chip and the cable and the price for it is usd18.9.
>
> this is the link for the HWK BOX WITHOUT HWK(chip)(the product you
> purchase):http://www.gsmsp.com/products/Unlock...hing_Gears/Mad
> e_by_G
> PGIndustries/Other_Unlocking_Box/HWKBox__without_HWK___without_cables_
> _1718_
> 7611.html
>
> this is the link for the HWK BOX WITH HWK:
> http://www.gsmsp.com/products/Unlocking___Flashing_Gears/Made_by_GPGIn
> dustri
> es/Other_Unlocking_Box/HWKBox_including_Original_HWK__without_cables__
> 1718_7
> 520.html
>
> br
> winnie
>
>> The problem is not HWK, it is the HWK-BOX that is the problem, the
>> HWK I have hade for very long time and is not from you.
>> So it is the box that need help with, you on the picture the
>> serialnumber and that it is from you.
>>
>> Br
>> Johnnie
>>
>>
>> -----Ursprungligt meddelande-----
>> Från: sales_support@gsmsp.com [mailto:sales_support@gsmsp.com]
>> Skickat: den 4 januari 2010 06:40
>> Till: Johnnie Olsson
>> Ämne: Re: SV: VB: [#364405] HWK-Box
>>
>> Dear Sir,
>> How are you?
>>
>> after we check your order again, we find that the HWK you order is
>> without chip. pls contact with the supplier who sold you the chip.
>> thank you!
>>
>> br
>> winnie
>>
>>> It cost me more to send back then to pay for new one, is it not
>>> possible to send me new one when I order more from you ?
>>>
>>> Thanks
>>>
>>> Johnnie
>>>
>>>
>>> -----Ursprungligt meddelande-----
>>> Från: sales_support@gsmsp.com [mailto:sales_support@gsmsp.com]
>>> Skickat: den 30 december 2009 08:16
>>> Till: Johnnie Olsson
>>> Ämne: Re: VB: [#364405] HWK-Box
>>>
>>> Dear Sir,
>>>
>>> How are you?
>>>
>>> I am sorry to tell you that there is something wrong with the chip.
>>> pls send back to us and we will repair it.
>>>
>>> our company address is: Room 901 Hua Xia Business Center number 318
>>> , Chang Di Da Ma Lu, 510235 Guangzhou, China
>>> telep: +8602081324099
>>>
>>> br
>>> winnie
>>>
>>>
>>>> Here is the picture
>>>>
>>>> Br
>>>> Johnnie
>>>>
>>>>
>>>> -----Ursprungligt meddelande-----
>>>> Från: Johnnie Olsson
>>>> Skickat: den 29 december 2009 18:23
>>>> Till: 'GSMSP.COM'
>>>> Ämne: SV: [#364405] HWK-Box
>>>>
>>>> Hi, thanks for replay, I send you picture, as it is not possible to
>>>> update the box.
>>>>
>>>> Thanks
>>>> Johnnie
>>>>
>>>>
>>>> -----Ursprungligt meddelande-----
>>>> Från: GSMSP.COM [mailto:info@gsmsp.com]
>>>> Skickat: den 29 december 2009 08:34
>>>> Till:
>>>> Ämne: [#364405] HWK-Box
>>>>
>>>> -- do not edit --
>>>>
>>>> Johnnie Olsson,
>>>>
>>>> Our customer support team personnel has replied to your support
>>>> request
>>>> #364405
>>>>
>>>> Dear Sir,
>>>>
>>>> How are you?
>>>>
>>>> pls update your HWK box with the software. if it can not working
>>>> after updating, pls send me the photo which the error said in the computer.
>>>>
>>>> br
>>>> winnie
>>>>
>>>>
>>>> We hope this response has sufficiently answered your questions. If
>>>> not, please do not send another email. Instead, reply to this email
>>>> or login to your account for a complete archive of all your support
>>>> request and responses.
>>>>
>>>>

[Winnie GPG]

Dear Sir,

How are you?

we got your problem and there is something wrong with PCB. we will send you a new one PCB in your new order. pls let me know is it acceptable? thank you!

br
winnie