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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Cruiser Team Products > Cruiser Suite

 
 
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Old 12-22-2006, 00:44   #1 (permalink)
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CRUISER ver 10.10 NOT WORKING


after i downloaded and installed version 10.10 today, it does not work anymore??? after open up the program i notice on the bottom of program box it says = invalid box / serial #?????? why? i was using it 2 weeks ago? do i have to pay again?
 
Old 12-22-2006, 00:53   #2 (permalink)
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install again 10.10 and during installation choose "Full", restart PC and try again, let us know...

I had same problem, but after reinstall of drivers works fine..
 
Old 12-22-2006, 01:04   #3 (permalink)
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it looks the same! program does not respond and still shows invalid box with serial # ?????
 
Old 12-22-2006, 01:18   #4 (permalink)
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10 mins ago I sent to you private message and still no answer from you man..
 
Old 12-22-2006, 02:01   #5 (permalink)
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problem solved, just user don't follow carefully my instructions, now it's ok..
 
Old 12-22-2006, 02:43   #6 (permalink)
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i "m new cruiser user.......i already installed version 10.10 show" box no connected" s/n ????????,i already reinstall about 20 times still like that,help me pls
 
Old 12-22-2006, 02:52   #7 (permalink)
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Quote:
Originally Posted by vijaya7668 View Post
i "m new cruiser user.......i already installed version 10.10 show" box no connected" s/n ????????,i already reinstall about 20 times still like that,help me pls
Do you have any other devices with an e-gate smartcard ??

If so then launch the program, go into settings and then click the authentification tab. You should then be able to alter the devices in ther. You need to close and relaunch the program to see any changes.
 
Old 12-22-2006, 02:56   #8 (permalink)
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Originally Posted by vijaya7668 View Post
i "m new cruiser user.......i already installed version 10.10 show" box no connected" s/n ????????,i already reinstall about 20 times still like that,help me pls
just to be sure, you paid money for USB dongle ?
 
Old 12-22-2006, 07:38   #9 (permalink)
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Hi

Just do this. Go to programe files/crusier/Cyberflex Access e-gate Drivers/Uninstaller/ and open this exe.

egateuninst.exe. it will uninstall ur programes
then totally delete that crusier folder and restart
again install ur 10.10exe it will work

try and post ur result
 
Old 12-22-2006, 08:35   #10 (permalink)
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if you're using moe than 1 dongle try to detach them all first attach cruiser dongle only and try to open soft. i always play around with the authentication part of the soft cause i have 3 smartcards at hand and only cruisers soft is a little tricky in scanning the right dongle.
 
Old 12-22-2006, 09:10   #11 (permalink)
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Quote:
Originally Posted by alayne View Post
if you're using moe than 1 dongle try to detach them all first attach cruiser dongle only and try to open soft. i always play around with the authentication part of the soft cause i have 3 smartcards at hand and only cruisers soft is a little tricky in scanning the right dongle.
you are write,atach or deatach every time other smat card, it is very bad,each smart card for each pc......
 
Old 01-25-2007, 13:13   #12 (permalink)
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HI,

I hav recently upgraded to this latest version.

And now i have also this exact problem, i have re-installed all drivers and tried a different reader but still the same.



B.R
 
Old 01-25-2007, 13:26   #13 (permalink)
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Select Cruiser e-gate Smartcard Reader from Cruiser.exe -> Settings -> Authentication -> e-gate Smartcard Reader: -> select Cruiser Dongle,click OK,close program and start again!!
 
Old 01-25-2007, 13:58   #14 (permalink)
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I get same problem many times,in my case is that dongle is not properly connected,make sure when you connect it you get grenn light in dongle.
 
Old 01-25-2007, 14:07   #15 (permalink)
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ver.10.10 i have no problam working proper
regrds
 
 

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