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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > NEROkey

 
 
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Old 09-11-2010, 03:45   #1 (permalink)
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Where are product supporters ?

I am reseller of NeroKey and wrote product supporters to solve the problem with 2 dongles, but still no answer. Are you on holidays or what ? Alive ?
 
Old 09-14-2010, 11:44   #2 (permalink)
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hi
how can i help you?
 
Old 09-14-2010, 13:36   #3 (permalink)
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Hello
Customers have problems with Nero Keys:

SN: 132F00949A13
He gets message after pasting a code from email:
Error sending control query, code: 000000026413

Another card with same problem, SN: 132F00949A77

Another problem with Nerokey SN 132F00949B62 message is:
The requested serial was not found in our Database or your Card is already
Activated!
Please contact our Customer Support!

It seems all cards which we got from AES, Germany are not added into server.

Please kindly check it and tell how to solve it.
 
Old 09-14-2010, 17:56   #4 (permalink)
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support

Quote:
Originally Posted by gsmsupport View Post
SN: 132F00949A13
SN: 132F00949A77
They have requested ~30 times for recharge codes but not applied it.
We fixed counter and their NEROkey will "eat" next recharge request.

Quote:
Originally Posted by gsmsupport View Post
SN: 132F00949B62
Seems the guy had activation code in past and now trying to obtain it again.
Just write to support@neroteam.com and you will have your activation code really fast.
 
Old 09-14-2010, 18:00   #5 (permalink)
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SN: 132F00949A77 I tried to register yesterday and I clicked maybe once or twice to accept an activation code, but after I pasted a code and confirmed - a window with error appeared.
I am trying to contact anyone from NeroTeam support, but no answer
 
Old 09-25-2010, 00:09   #6 (permalink)
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this toll project is dead. Product supporters dont exist's if dont exists a updates. So for now "box" is dead for amen and do not expect any updates.
 
Old 09-25-2010, 10:15   #7 (permalink)
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Quote:
Originally Posted by Andriey View Post
and do not expect any updates.
are u the product supporter?
-no?
so stop sharing your "optimistim" in all threads plz.
updates r coming and step by step we'll increase NEROkey's functionality.
suport is ALWAYS here. my PM is open for any support requests.
 
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Old 10-04-2010, 12:13   #8 (permalink)
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He is programer not supported and why you write in this section if you even this not know !! !! Go to your section and do real update then write in other section bull**** !! !!
 
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