I-phone 5 touch screen problems - can't answer calls or slide to unlock - GSM-Forum

d_walker · 05-13-2015, 17:59

Hello,

Hoping someone can help me. Thanks in advance.

I have a second hand iPhone 5, out of warranty. I've had it for about 6 months and it's always been fine.

I was having battery problems recently so I opened it up a few times and changed the battery (I had to do this a few times as the first battery that was sent to me was duff).

I noticed inside the phone that the metal clip which holds the screen ribbons in place was missing, so I purchased one, along with a set of screws, and put this in place too.

Since then (about a week ago) the screen has been intermittently not responding to my touch. It happens when the phone has been resting. If a call comes in, I can't answer it. Or if I try to slide to unlock, nothing happens.

I have to press the on off button at the top several times to get it working. Then it works ok.

Not ideal though, as that means I cut off the caller!

I have tried removing the metal clip which I put inside (so it was back to how it was when working). I have tried disconnecting and reconnecting the three screen ribbons. I blew on the connectors to ensure there was no dust.

I tried restarting. I tried resetting. I tried updating to the latest version of iOS 8.3. I also tried wiping and reinstalling everything from my iCloud back-up. I tried turning off all notifications. I tried deleting all the recently installed apps. I also tried putting the old battery back in, in case that had somehow thrown it off. I'm out of ideas!

Do you think it is a software or hardware issue? I am wondering whether to buy a new screen and digitiser and have a go at replacing the old one? Or is there anything else I can try first?

Reading other threads online, I can't find anyone else who has a similar issue. It's strange, as it does seem to work ok once it's got going. However, it takes a while to kick in after the phone has been at rest.

Thanks,

Donna

HETAL · 05-13-2015, 19:31

my iphone 5 same problem

CDMA_RASHID · 05-13-2015, 20:34

You need a screen replacement.

The touch screen strip might have got a bit damaged while unclipping and clipping it back a couple of times.

05-13-2015, 17:59	#1 (permalink)
d_walker Junior Member Join Date: May 2015 Posts: 1 Member: 2393478 Status: Offline Thanks Meter: 0	I-phone 5 touch screen problems - can't answer calls or slide to unlock Hello, Hoping someone can help me. Thanks in advance. I have a second hand iPhone 5, out of warranty. I've had it for about 6 months and it's always been fine. I was having battery problems recently so I opened it up a few times and changed the battery (I had to do this a few times as the first battery that was sent to me was duff). I noticed inside the phone that the metal clip which holds the screen ribbons in place was missing, so I purchased one, along with a set of screws, and put this in place too. Since then (about a week ago) the screen has been intermittently not responding to my touch. It happens when the phone has been resting. If a call comes in, I can't answer it. Or if I try to slide to unlock, nothing happens. I have to press the on off button at the top several times to get it working. Then it works ok. Not ideal though, as that means I cut off the caller! I have tried removing the metal clip which I put inside (so it was back to how it was when working). I have tried disconnecting and reconnecting the three screen ribbons. I blew on the connectors to ensure there was no dust. I tried restarting. I tried resetting. I tried updating to the latest version of iOS 8.3. I also tried wiping and reinstalling everything from my iCloud back-up. I tried turning off all notifications. I tried deleting all the recently installed apps. I also tried putting the old battery back in, in case that had somehow thrown it off. I'm out of ideas! Do you think it is a software or hardware issue? I am wondering whether to buy a new screen and digitiser and have a go at replacing the old one? Or is there anything else I can try first? Reading other threads online, I can't find anyone else who has a similar issue. It's strange, as it does seem to work ok once it's got going. However, it takes a while to kick in after the phone has been at rest. Thanks, Donna

05-13-2015, 19:31	#2 (permalink)
HETAL Crazy Poster Join Date: Dec 2004 Location: junagadh, (gujarat) 9033336052 Age: 45 Posts: 59 Member: 96338 Status: Offline Thanks Meter: 10	I-phone 5 touch screen problems - can't answer calls or slide to unlock my iphone 5 same problem

05-13-2015, 20:34	#3 (permalink)
CDMA_RASHID No Life Poster Join Date: Jul 2008 Location: Mumbai Age: 36 Posts: 1,023 Member: 821646 Status: Offline Thanks Meter: 507	You need a screen replacement. The touch screen strip might have got a bit damaged while unclipping and clipping it back a couple of times.