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| iPhone, iPad, iPod Hardware Repair Hardware Repair discussions for iPhone, iPod , iPad & Apple Products, help, guides. |
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| No Life Poster ![]() ![]() ![]() ![]() ![]() Join Date: Oct 2011 Location: tbilisi, georgia Age: 22
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| Visual/Mechanical Inspection Apple provides service for iPhone products with defects in materials and workmanship under the iPhone warranty or applicable consumer law. This document helps you identify conditions that affect whether Apple covers service. NOTE: This document applies to iPhone 5 only. Apple warrants iPhone against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the enduser purchaser. The iPhone warranty covers failures caused solely by manufacturing defects, regardless of accidental damage. The warranty does not apply to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports or to defects caused by normal wear and tear or otherwise due to the normal aging of the device. Benefits under the manufacturer's warranty are in addition to rights provided by consumer law. For details, refer to Apple - Additional Legal Rights for Consumers. Purpose of Visual/Mechanical Inspection The Visual/Mechanical Inspection (VMI) will help you determine whether a user's described issue with the iPhone was caused by a defect in materials and workmanship, accidental damage or an unauthorized modification, and then determine which service type to use. Defects in materials and workmanship are eligible for service under Apple's Limited Warranty or applicable consumer law. Some forms of accidental damage may be eligible for service under an Apple Protection Plan (APP) or AppleCare+ (where available) or for out-of-warranty service at a cost to the user. Service Eligibility ■ Eligible Damage: Damage caused by defects in materials or workmanship and some forms of accidental damage, for example liquid contact. See Guidelines for Damage Classification and Reference Photos (page 8) for examples of damage that is eligible for service under Apple's limited warranty, AppleCare Protection Plan, AppleCare + (where available) or applicable consumer law or for out-ofwarranty service at a cost to the user. ■ Ineligible Damage: Severe or catastrophic damage caused by accident, abuse, disassembly or unauthorized service or modification is ineligible for service under Apple's Limited Warranty or for outof- warranty service. See Guidelines for Damage Classification and Reference Photos (page 8) for examples of damage that is ineligible for service. Devices with this type of damage should be returned to the user un-repaired. Note: Catastrophic damage may be covered for AppleCare+ users in certain countries. Refer to Apple Support article OP691: Coverage eligibility for products covered by AppleCare+ for more information. 070-3037-C_EN.pdf |
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