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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > RIFF Box Team > RIFFBOX

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Old 04-10-2015, 10:47   #1 (permalink)
mfq
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Riff box server communication error


i purchase a new riff box
first time its connect and activated
bur next time its always error
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Old 04-10-2015, 11:16   #2 (permalink)
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I think this a general problem because the riffbox server seems to be down at the moment.

Can't get any updates or something like that.

We have to wait for a support comment
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Old 04-11-2015, 20:21   #3 (permalink)
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@mfq

Loock the ERROR: "Login or Psw Incorrect".... try with same User and psw of registraction

BR
allumts
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Old 04-12-2015, 04:49   #4 (permalink)
mfq
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Quote:
Originally Posted by allumts View Post
@mfq

Loock the ERROR: "Login or Psw Incorrect".... try with same User and psw of registraction

BR
allumts
sir username and password is correct. i already change password but same
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Old 04-12-2015, 09:12   #5 (permalink)
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No are in my shop now but if server is Busy or in maitenance at the moment if you try to Change Psw...who get response to you?...when change psw you will have received one email from server for confirmaction...now if you not has received nothingh you are blocked...try when server isn't busy or off line, (you write this not tested)...

BR
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Old 04-12-2015, 09:46   #6 (permalink)
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Ok, yes confirmed, server is under maintenance from 10/04/2015 and need few days...in the meantime cannot download .Dll or Package....(only on specific request can have), Above error not say:

Quote:
Connecting to the Updates Server...ERROR
ERROR: Couldn't connect to the Updates Server. Try again later.
but say clear : "Login or Password incorrect"... remember that isn't the first time we are tinking of write Right login and forgot of put one "A" instead of one "a"...so seen that the problem is only in "Ceck For Updates", you will have digit a wrong login...

if now you have request change of psw you must need of wait Reply from server in you email or registraction for one "Activaction Code" and if not receive this you cannot use temporary you Riff becouse you have request Change of psw.... wait for server is other time online and all will be solved...

BR
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Old 04-12-2015, 10:11   #7 (permalink)
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yes today i m try to connect with server can not connect my riff box also

its server down from riff box

w8
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Old 04-12-2015, 12:07   #8 (permalink)
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How Many Days Close Server Due To Maintenance.

Please Tell Me And All User OF RiFF Box ???????????????

Product Supporter.
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Old 04-12-2015, 15:41   #9 (permalink)
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the server is online again..!!
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Old 04-12-2015, 15:48   #10 (permalink)
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Yup Its Online Now!!

Quote:
Originally Posted by Crash2 View Post
the server is online again..!!
Hi,
Both servers are up from now on. It may take some time for DNS to propagate, if You experience any problems You can manually edit HOSTS file with following IP-s:

Riff License Server:
Code:
93.191.132.28  runner.riffbox.org
RIFF File Download Server:
Code:
136.243.24.91  www.riffbox.org
136.243.24.91 ftp.riffbox.org
136.243.24.91 faq.riffbox.org
Posted By Legija In His Forum
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Old 04-12-2015, 16:09   #11 (permalink)
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same problem here
license server has error but download server ok
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Old 04-12-2015, 16:19   #12 (permalink)
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Now riffbox server ok , update service connectivity very will.
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Old 04-12-2015, 20:57   #13 (permalink)
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same problem with me server is not working right now
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Old 04-14-2015, 15:16   #14 (permalink)
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@medhat_iglesias,

Read post #10

BR
allumts
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Old 04-22-2015, 08:41   #15 (permalink)
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I did edit the Host but still I cant connect

Connecting to the Updates Server...ERROR
ERROR: Couldn't connect to the Updates Server. Try again later.


any other solution pls
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