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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > RIFF Box Team > RIFFBOX

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Old 08-12-2013, 00:33   #1 (permalink)
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Join Date: Apr 2006
Age: 49
Posts: 5,733
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RIFF Box Support, Warranty and Repair information !


Hello dear RIFF Box Users !

After whole 3 years for hard work, we hope that we made You happy and rich !
Here You can read most important information about RIFF Box support, warranty terms and RIFF Box hardware repair.

Support:
  • RIFF Box F.A.Q. Database

    In case that You have any error reported by RIFF JTAG Manager software, simply copy error code to search box. Explanation of problem with possible solutions will be displayed.
    Example:
    RIFF JTAG Box FAQ - ERROR: DCC Loader has reported Error Code = 0x3E (0x007FFF 0x010000)

    We will NOT answer any questions here on forum in case that Your error code is already included in RIFF F.A.Q. !
  • Forum Support:

    In case that You can not find solution for Your problem in RIFF F.A.Q. database, You should search forum for similar or same problem. If there is no solution, You should open new topic, and explain in details about Your problem.

    General forum rules You can read here:
    * * * RIFF Section Forum Rules * * *
  • Online support:

    We have our own messaging system. It is called "Remote Helper", and You can download latest version always from same link:

    Remote Helper

    To receive Your account details, You'll need to contact Babak Nuri or me.

    You can also receive online support via ICQ for now:

    ICQ#: 299-912-089

    Nick Name: legija

    QQ: 1634811353

    We will NOT provide any support on Sonork any more.
RIFF Box Warranty (This applies only to RIFF Box dealers)

We provide 12 months warranty for RIFF Box hardware, as long as its not physically damaged. This means, even if warranty seals is removed, but RIFF Hardware is intact (not broken, not replaced parts, no missing parts, no solder marks) - we will repair it for free.
Shipping costs will be paid by You.


If You are RIFF Box user, You should consult Your dealer about warranty terms. In some countries warranty for Electronics and PC parts is 24 or even 36 months, in that case we will help Your dealer also for free.


In some countries there is no laws which regulate such type of trade, and if You come from such country make sure that You buy from well known and reputable company or person.

RIFF Box Hardware repairs:
  • Warranty period reclamations: (For RIFF Box dealers)
    This applies ONLY to our dealers. If You have Your user who returned box under warranty for repair, You should contact our factory staff to arrange RIFF Box hardware repair.
    Contact persons are Mr ren77, or Mr Narry.
  • Warranty period expired repairs:
    If You are RIFF Box user, and Your RIFF Box hardware stopped working for any reason, You should first contact Your dealer and claim warranty terms.
    If warranty is expired, You can send Your RIFF Box to our factory for repair. Repair price and shipping fees You can negotiate ONLY with Mr ren77, and NOBODY else.
Note that these instructions are very clear, and You DO NOT have to ask any questions on forum related to above mentioned scenarios. We will delete all such postings, and in worst case we will request such users to be banned.


Information for users who have problems after update:


Recently, we introduced online firmware update method. It's required in order to improve RIFF Box security, so all RIFF Box users can benefit from future updates.
Due to some serious bugs with older RIFF Box driver, on Windows XP, some users were unable to receive latest RIFF Box firmware. We have analyzed this problem, and here is resolution:

  • Problem: Your RIFF Box had received firmware already



    This happens if You have old RIFF Box driver, and You have closed RIFF JTAG Manager during firmware update process. If You have such error, You need to clean Your system from old inf entries.
    You can do it by simply running RIFF Box 1.50 Setup file. It will clean and update INF files at very end of setup process.

    After this, You should re-connect Your box on USB port, and provide driver location if requested. DO NOT let Windows wizard to perform automatic install, because it will install an old driver again.
    Always select "Select Driver location manually" option.


    This method applies for both RIFF Control Port and RIFF Firmware Update Port.

    After You perform all these steps, If You have such problem, You need to open Support Ticket here:
    Legija's Unlock Forum

    Make sure to provide all information - Your user name, Box SN, and explanation of problem.

    You can also wait for new firmware version, in case that You don't Speak English, Chinese, Russian, Serbian, Croatian, Macedonian, Montenegrin, Slovenian or You never heard for google translate.
  • Problem: Access denied for current RIFF Box



    If You have such error, it means that You abused the system. Some users keep click "Update" even 1000 times.
    One user from Dominican Republic done it for 2138 times by now, and counting.

    If You have such problem, You need to open Support Ticket here:
    Legija's Unlock Forum

    Make sure to provide all information - Your user name, Box SN, and explanation of problem.
  • Problem: ERROR: Couldn't connect to the Updates Server. Try again later.
    If You live in country with Sharia Law, (Islamic countries) or You are behind corporate firewall, You will need to use VPN in order to access update server.

    VPN server instructions You can read here:
    http://forum.gsmhosting.com/vbb/f634...tries-1698717/

    We will change server location in short time, and hopefully resolve this problem from our end.
  • Problem: The RTCK Signal does not respond.

    This problem can occur in several scenarios. If You are sure it's not problem of connection with target device, and it happened only after firmware update, this is what You have to do:

    - Your box is under warranty:

    Return RIFF Box to Your dealer for replacement. If Your dealer does not want to comply to warranty terms, please contact me so I can remove him from our dealers list.

    In case that Your dealer is NOT on our list, we CAN NOT help You.

    - Your box is 2 or 3 years old, and warranty is expired:

    Contact Your dealer for instructions. All our dealers have received such instructions, and they will be happy to help You.
    If You are old user, and already have me on contact list, please contact me directly for instructions.
All RIFF Box original users will have life time free support from me. (Life time - product life time) Not my life, or Yours.


List of RIFF Box Dealers:


Where to buy RIFF JTAG Box


I think that all important questions and issues are covered now, and that everything is clear enough.

From now on, we will delete ALL posts from all users who don't comply with above listed instructions.

We will also update these instructions in case that there is some new problem.

Last edited by legija; 08-24-2013 at 18:51.
 
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