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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 06-10-2012, 04:06   #1 (permalink)
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5800 user data extraction error

Hi, please i'm trying to read the data off my 5800 but having this error

"BackUp UserData : [PhoneBook]
Generation mode : [S60]
Operating mode is OK, no need change...
SmartPhone algo initialise...
Setup data...
StartUp FileSystem...
Fsrun OK...
Detect Symbian OS Generation...
Detected: [Symbian OS 9.3/9.4] Phone!
Warning! Many [9.3] and [9.4] phones not supported now
Running : APE_TEST_SERVER,w45_08,(c)NMP
Found!
Will read 1333 blocks...
Sorry, FS error : Phone not answer...
Error during read...

Error during read..."

in your list of supported models, you state that for 5800 which is bb5 (symbian 9.x) model, user data extraction is supported up to

Nokia 5800 (up to SW v21 )

my question is

can i downgrade to version 20.0.012 and then extract my data as that version is supported for this model???

i also read the FULL FLASH in .bin format. can i safely write it into the phone and get ALL my user data after flashing it??

anticipating your kind help and direction.

best wishes
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Old 06-10-2012, 05:38   #2 (permalink)
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Yes, select S60vX and check needed user data types to extract.
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Old 06-10-2012, 08:19   #3 (permalink)
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Quote:
Originally Posted by Dzirt View Post
Yes, select S60vX and check needed user data types to extract.
if i understand u, the downgrade idea is possible????

what about the full flah (.bin) read???

please clarify for me.

best wishes
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Old 06-10-2012, 09:16   #4 (permalink)
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2 ways :
1. Flash SW21 (MCU+PPM) and extract data. Just flash from dead mode, phone will go in local after.
2. In User Data tab - From FullFlash - Select desired data types, select S60vX, press Go, select file.

Choose any, but second now more faster.
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