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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 03-09-2020, 17:08   #1 (permalink)
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Unhappy always error server


Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Load : D:\nokia\6.2\HMDSW_Starlord_Nokia62_00WW_1_160_B01 _user.zip
Device : Nokia 6.2
Android: 9
SKU ID : 00WW
ROM Ver: HMDSW_Nokia62-00WW_1_160_B01_user
Load Ok!

Operation : Flash Firmware [FTM] [ v1.20 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : Nokia6.2
HW version : A1-1
HW variant : SDM EMMC
SW version : 00WW_1_170
SW CurrSlot : B
SW serialnm : N0AA002392K11900030
SW secured : YES
Bootloader type : WT2
Security Version : 0002

Info : Firmware version check ignored by user request

Prepare base package, please, wait ...
Prepare data package, please, wait ...
Prepare update package, please, wait ...


Device : Nokia6.2 ( Starlord )
BLType : WT2
SecVer : 02
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!

Last edited by asim82; 03-09-2020 at 17:15.
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Old 03-11-2020, 12:27   #2 (permalink)
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Quote:
Originally Posted by asim82 View Post
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Load : D:\nokia\6.2\HMDSW_Starlord_Nokia62_00WW_1_160_B01 _user.zip
Device : Nokia 6.2
Android: 9
SKU ID : 00WW
ROM Ver: HMDSW_Nokia62-00WW_1_160_B01_user
Load Ok!

Operation : Flash Firmware [FTM] [ v1.20 ]
Setting : UserData preserve : False
Setting : FRP Reset : True
Setting : Change SKUID : False
Setting : Keep SVC : True

-> Old : Power Off Phone, wait 5-10 seconds, Insert USB cable
-> New : Power Off Phone, press and hold VOL_DOWN and POWER keys, until FASTBOOT screen appear

Wait for phone...
Connect Ok!
Device Found!
Initialize ...
Initialize Ok!

Dev Model : Nokia6.2
HW version : A1-1
HW variant : SDM EMMC
SW version : 00WW_1_170
SW CurrSlot : B
SW serialnm : N0AA002392K11900030
SW secured : YES
Bootloader type : WT2
Security Version : 0002

Info : Firmware version check ignored by user request

Prepare base package, please, wait ...
Prepare data package, please, wait ...
Prepare update package, please, wait ...


Device : Nokia6.2 ( Starlord )
BLType : WT2
SecVer : 02
Device authentification ...
Processing server operation ...
Connecting to server...
Connected
Authenticating...
Authentication error:Server reported error: 05 AUTHENTICATION_FAILED
Disconnected
Disconnected
Finished

Error : Device auth failed! Server reported error!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
Hello,


You have entered wrong username/password.
You should use the same username and password that you are using to access IOS web account.
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Old 03-11-2020, 12:37   #3 (permalink)
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sir thanx to reply iam use dongle maneger and read login and password
and go to file support download file then flash same error
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Old 03-11-2020, 12:46   #4 (permalink)
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Quote:
Originally Posted by asim82 View Post
sir thanx to reply iam use dongle maneger and read login and password
and go to file support download file then flash same error
DongleManager has DEFAULT FACTORY password !
If you have password changed via IOS web account you must use your new password in future.


so you must use your new password now
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Old 03-11-2020, 13:02   #5 (permalink)
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Join Date: Jun 2014
Location: Pakistan
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Talking

Quote:
Originally Posted by YellowBoss View Post
DongleManager has DEFAULT FACTORY password !
If you have password changed via IOS web account you must use your new password in future.


so you must use your new password now
thanx problem sloved
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