authentification fail

[mohrex]

=== DongleManager [Infinity] v1.72 [8/30/2018 8:00:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103977503EF1292
=== Process started: 8/30/2018 8:00:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2



how to solve this problem

[InfinityHelp]

Originally Posted by mohrex

=== DongleManager [Infinity] v1.72 [8/30/2018 8:00:54] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103977503EF1292
=== Process started: 8/30/2018 8:00:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2



how to solve this problem

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !