bb5 password - GSM-Forum

komatkos · 04-08-2016, 12:20

hello

On bb5 easy service tool when i press check user info told me to change password.
If i change the password the access is denied .

please help

iPhoneUnlocke · 04-08-2016, 12:23

Post screen shot....m.mm

komatkos · 04-08-2016, 13:09

sorry ..i cant find way to send screenshot

komatkos · 04-08-2016, 14:13

Quote:

Originally Posted by iPhoneUnlocke

Post screen shot....m.mm

View image: Untitled

komatkos · 04-08-2016, 14:18

hello
finally i find a way to send you screenshot
can you help me please ?

YellowBoss · 04-08-2016, 15:06

Update [BEST] configuration file with your new password.

Here is an instruction:
Technical Support ? View topic - "Authentication failed" probelm & solution

Also you can check Infinity-Box_OnlineService.pdf manual page 7:
Index of pub/manual/OnlineService/

komatkos · 04-08-2016, 15:39

i have already done this

komatkos · 04-08-2016, 15:45

but even if i configure the password in (settings.ini) i cannot change the card password .is appearing the old one when i press check user info

YellowBoss · 04-08-2016, 15:48

Quote:

Originally Posted by komatkos

but even if i configure the password in (settings.ini) i cannot change the card password .is appearing the old one when i press check user info

Please double check you ini file settings.
Once you will update ini file well you will have a success with login for sure.

komatkos · 04-08-2016, 16:01

i have checked this many times .
If i change the password with the old one, it requires from me to change password whith a new one.
If i use a new password then i get the message i saw you.
should i change something else except ini file ?

YellowBoss · 04-08-2016, 16:14

Quote:

Originally Posted by komatkos

i have checked this many times .
If i change the password with the old one, it requires from me to change password whith a new one.
If i use a new password then i get the message i saw you.
should i change something else except ini file ?

At first you should login to your online account and apply new password for your account.
Do you know how to do it ?

komatkos · 04-08-2016, 16:23

https://user.infinity-box.com/settings/
settings
Password: Edit
Updated: 2016-04-08 09:22:16

right ?

YellowBoss · 04-08-2016, 16:24

yes, exactly.

Just update yourr password and you will see one more instruction how to update your BEST after password change

Franking · 04-08-2016, 16:26

I am facing the same problem here, i don't know why

komatkos · 04-08-2016, 16:37

and If i change the password with the old(first one) that apears on card password , it requires from me to change password whith a new one

04-08-2016, 12:20	#1 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	bb5 password hello On bb5 easy service tool when i press check user info told me to change password. If i change the password the access is denied . please help

04-08-2016, 12:23	#2 (permalink)
iPhoneUnlocke Cheater -Don't Deal with him- Join Date: Jun 2013 Location: New Zealand Posts: 1,626 Member: 1965371 Status: Offline Thanks Meter: 441	Post screen shot....m.mm

04-08-2016, 13:09	#3 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	sorry ..i cant find way to send screenshot

04-08-2016, 14:18	#5 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	hello finally i find a way to send you screenshot can you help me please ?

04-08-2016, 15:06	#6 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Update [BEST] configuration file with your new password. Here is an instruction: Technical Support ? View topic - "Authentication failed" probelm & solution Also you can check Infinity-Box_OnlineService.pdf manual page 7: Index of pub/manual/OnlineService/

04-08-2016, 15:39	#7 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	i have already done this

04-08-2016, 15:45	#8 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	but even if i configure the password in (settings.ini) i cannot change the card password .is appearing the old one when i press check user info

04-08-2016, 16:01	#10 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	i have checked this many times . If i change the password with the old one, it requires from me to change password whith a new one. If i use a new password then i get the message i saw you. should i change something else except ini file ?

04-08-2016, 16:23	#12 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	https://user.infinity-box.com/settings/ settings Password: Edit Updated: 2016-04-08 09:22:16 right ?

04-08-2016, 16:24	#13 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	yes, exactly. Just update yourr password and you will see one more instruction how to update your BEST after password change

04-08-2016, 16:26	#14 (permalink)
Franking Junior Member Join Date: Apr 2016 Posts: 4 Member: 2557131 Status: Offline Thanks Meter: 0	I am facing the same problem here, i don't know why

04-08-2016, 16:37	#15 (permalink)
komatkos Junior Member Join Date: Nov 2012 Posts: 21 Member: 1840614 Status: Offline Thanks Meter: 0	and If i change the password with the old(first one) that apears on card password , it requires from me to change password whith a new one