BB5 unable to flash mediatek and NXplatform

[Men7896]

Hihi
I want to reflash nokia rm1030 but the flashfiles selection bar show fade
I was unable to select flash files for reflash
but try other like bb5 is ok
is this means I need to pay for support?
is yes pls show me how..tq
This is my dongle log:

== DongleManager [Infinity] v1.70 [2017/9/22 17:16:16] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003A2AC000xxxxx
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): BBExxxxx
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 03: [BEST] v.0122
=> External Activations:
- Hua-Dongle
- GB-Key
- GB-Key (Activation)

Thanks in advance
Regards

[JayDi]

Hello.
No, it not require anything. You need just select correct product path folder and install/download fw package for need device.
In search you can find info and hints about product folder and its settings ( data package path )