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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 06-29-2013, 12:19   #1 (permalink)
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Thumbs up Best dongle is not connected--help


BEST DONGLE IS NOT CONNECTED--HELP PLEASE



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Old 06-30-2013, 11:42   #2 (permalink)
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Quote:
Originally Posted by romajess View Post
BEST DONGLE IS NOT CONNECTED--HELP PLEASE



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Hello,

- Download "DongleManager" software
http://server1.infinity-box.biz/down...gleManager.rar

- Run DongleManager.exe

- Select "Infinity-Box" or "BEST Tool" or "CDMA Tool" (depends on your Box/Dongle type)

- Read Box/Dongle serial number (S/N)

- Send problem description and full text with Box/Dongle details to [email protected]

Please, do not send screenshot/pictures, just copy/paste text from DongleManager window to your message !
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Old 07-03-2013, 12:10   #3 (permalink)
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Thumbs up driver ok but not found

driver ok but not found


after use this---http://server1.infinity-box.biz/down...gleManager.rar


Card type selected: [BEST]
Dongle can't be found:
Card with specified AID not found!
SmartCard API error #0
The operation completed successfully.




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Old 07-03-2013, 12:20   #4 (permalink)
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Quote:
Originally Posted by romajess View Post
driver ok but not found


after use this---http://server1.infinity-box.biz/down...gleManager.rar


Card type selected: [BEST]
Dongle can't be found:
Card with specified AID not found!
SmartCard API error #0
The operation completed successfully.




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this drive for dongle but smart card not detect i think.
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Old 07-03-2013, 12:29   #5 (permalink)
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Brpther here your driver Link download and insttal.. i hope solve ur problem!
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Old 07-04-2013, 11:22   #6 (permalink)
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Thanks --nokia plus

no result
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Old 07-04-2013, 12:04   #7 (permalink)
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Hello,

1. Is it your first BEST installation or you have used that Dongle already before ?
2. Use this software and tell me your USB Token Holder PID/VID
http://server1.infinity-box.biz/down...UsbView_w2k.7z
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Old 07-06-2013, 12:09   #8 (permalink)
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Thumbs up Token Holder PID/VID ?



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Old 07-16-2013, 13:15   #9 (permalink)
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Hello,

You must use this instruction and FT SCR2000 drivers:
http://server1.infinity-box.biz/down...er_drivers.pdf
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Old 02-06-2015, 09:37   #10 (permalink)
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best dongle

best dongle is not connected problem
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Old 02-06-2015, 10:01   #11 (permalink)
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Quote:
Originally Posted by sudharshansri View Post
best dongle is not connected problem
Hello,
Post your problem with full detail. For start you can try to install correct driver from here- Index of pub/drivers/

Br.
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Old 02-06-2015, 13:43   #12 (permalink)
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Quote:
Originally Posted by sudharshansri View Post
best dongle is not connected problem
Hello,

What is your "not connected" problem exactly ?
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Old 04-11-2015, 14:32   #13 (permalink)
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bought this update in IPmart already enabled on the site but not I connect dongle manager to activate WHAT should I do
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Old 04-11-2015, 15:11   #14 (permalink)
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Hello,
Use latest dongle manager and try to update your dongle. If you face any problem post screenshot or log here with more detail.

Br.
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Old 04-11-2015, 16:14   #15 (permalink)
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