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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 07-02-2018, 06:14   #1 (permalink)
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best donle not found


=== DongleManager [Infinity] v1.70 [7/1/2018 13:12:53] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 01037B7F1C6A1292
Box/Dongle is not found


Infinity-Box CardID v1.09
Error when connecting Card in: Alcor Micro USB Smart Card Reader 3
SmartCard API error #2148532326
The smart card is not responding to a reset.


=== DongleManager [Infinity] v1.70 [7/1/2018 13:19:21] ===
Searching...
Dongle can't be found:
Card with specified AID is not found
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Old 07-02-2018, 12:32   #2 (permalink)
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Hello,

Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
​- Remove Smart-Card from Card-Reader
- Clean Smart-Card contacts
- Try to use hot air gun and heat Smart-Card
- Insert Smart-Card back to Card-reader​
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Old 07-03-2018, 20:01   #3 (permalink)
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@ximasim
What is the result ?
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Old 07-05-2018, 05:35   #4 (permalink)
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sir no result... the dongle has the issue.............
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Old 07-06-2018, 08:22   #5 (permalink)
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Quote:
Originally Posted by ximasim View Post
=== DongleManager [Infinity] v1.70 [7/1/2018 13:12:53] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 01037B7F1C6A1292 <=============
Box/Dongle is not found
...
This Smart-Card is not an Infinity Smart-Card

- Disconnect all other Boxes and Dongles from PC
- Connect ONLY one Infinity Box/Dongle to PC





If you have a problem with another smart-card and you have tried all steps - you should get new smart-card
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