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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle

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Old 06-24-2012, 23:56   #1 (permalink)
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best infinity module does not open

hello, good.
first of all sorry for my English


hello, good.
first of all sorry for my English

I have a problem with the module the best of infinity.
I try to open the module and does not open, the display aparace boot image that shows the Nokia N9 and then that image will not see the module.
but if I try ajecutarlo again, tells me that the smart card is not connected. I realized that if you run the program, but does not open fully, not displayed but if it's running on my computer.
because I go to task manager and then processes and it's running as administrator BEST.EXE but I can not use what I see.
also after this treatment to turn off computer or force closure BEST.EXE module and I get on screen end task but it never does and I have to shut pc forced precionado bone with pwr button until it shuts down.

is clear that it is conflict with any other program, but hey I could tell that program is.
not whether it will be something of Adobe Acrobat reader or flash player which are things that are updated automatically.
any ideas?
I am working with latest update of module v1.47
eh also tried uninstall and then install and program as usual.
probe installed in another disk and also another route and not.

any idea??

Thanks to and from

clarify, I have windows backup the PC, I work with Windows XP SP3
hit the image of my windows and it works perfectly again, but a day or day and little comes out the same I can not use module, I is not updated anything or done anything. so for me is still some bugs of something that is automatically updated, I have disabled windows updates

Thanks to and from
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Old 06-25-2012, 06:43   #2 (permalink)
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Hello.
Remove BEST fully. Even license file.
Reinstall it.
Start (Internet must be active)
Fill license, press create.
After 10-20 seconds SW will restart.
All should work now.

BR
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Old 06-25-2012, 09:08   #3 (permalink)
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Can't activate Best to infinityBox

Please help
my Box works very well and never has problem
Code:
 
==== C:\Program Files\InfinityBox\DongleManager\DongleManager.exe [23/06/2012 11:43:17] ====
Dongle Manager [Infinity Box] v1.45
Card type selected: [BEST]
Dongle can't be found:
Card with specified AID not found!
SmartCard API error #0
L’opération a réussi.
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Old 06-25-2012, 10:10   #4 (permalink)
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Hello.
Check drivers and your smartcard reader. Check - correctly fitted card in reader, clean contacts.
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Old 06-25-2012, 12:47   #5 (permalink)
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Quote:
Originally Posted by Dzirt View Post
Hello.
Check drivers and your smartcard reader. Check - correctly fitted card in reader, clean contacts.
Thanks for quick reply
my infinityBox works very well and I can read Serail Numer and can unlock any phone
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Old 06-25-2012, 13:04   #6 (permalink)
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Ah, sorry
When choosing project - select Infinity Box, not BEST.
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Old 06-25-2012, 13:05   #7 (permalink)
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I Can read info
Code:
Card type: inf Card-Reader: Gemalto e-gate Smart Card 0
Dongle serial No (S/N): xxxxxxx
Firmware version: 0120.02
Dongle status: activated
"UK edition" status: Off
Last launched application: 001A v.0435
Active modules: 
- 00: inf
- 04: Pin-Finder Adapter
Support area: http://www.infinity-box.com/download
- Username: xxxxxxx
- Password: xxxxxxx
Online account: http://www.infinity-box.com/support.php
- Username: xxxxxxxx
- Password: xxxxxxxxx
Dongle parameters checksum: 9A1038
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Old 06-25-2012, 13:15   #8 (permalink)
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Quote:
Originally Posted by Dzirt View Post
Ah, sorry
When choosing project - select Infinity Box, not BEST.
Thanks problem solved
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Old 06-27-2012, 19:06   #9 (permalink)
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Quote:
Originally Posted by Dzirt View Post
Hello.
Remove BEST fully. Even license file.
Reinstall it.
Start (Internet must be active)
Fill license, press create.
After 10-20 seconds SW will restart.
All should work now.

BR
so far without any problems after that recommendation, and are 48 hours of this.
that if, when flash player update Intendo cancel everything.
but for now OK

leave open issue if it fails to go further and further discussion
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Old 09-20-2012, 13:41   #10 (permalink)
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infinity shell not open

just contact me i will give u working solution <do not uninstall that.......contact me at singhmanin@yahoo.co.in
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