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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box > BB5 Easy Service Tool (BEST) Nokia Dongle


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Old 02-17-2016, 13:52   #1 (permalink)
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best under win10 64bits


hi

as the title indicates i am asking if best dongle work under windows 10 64 bits because i try i install it but software cannot detect dongle !

br
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Old 02-17-2016, 15:24   #2 (permalink)
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brother first of all you must be post with screen short then we can see where is the problem that are u facing like driver etc i m using window 1064bit everything is working well
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Old 02-17-2016, 17:42   #3 (permalink)
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Quote:
Originally Posted by Sid@li View Post
hi

as the title indicates i am asking if best dongle work under windows 10 64 bits because i try i install it but software cannot detect dongle !

br
It should works.
Connec dongle, wait little bit.
Now run software.
What is the result ?
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Old 02-18-2016, 19:01   #4 (permalink)
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Originally Posted by YellowBoss View Post
It should works.
Connec dongle, wait little bit.
Now run software.
What is the result ?

i think it is problem with driver installed correctly but windows still not recognize smart card should i disable any option in windows that it can detect smart card


br
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Old 02-18-2016, 19:37   #5 (permalink)
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Smart-Card device do not need any drivers.

Run Infinity software now. What is the result ?
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Old 02-21-2016, 13:22   #6 (permalink)
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Originally Posted by InfinityHelp View Post
Smart-Card device do not need any drivers.

Run Infinity software now. What is the result ?

Nothing happened and the green led in dongle keep going on and off

br
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Old 02-22-2016, 18:58   #7 (permalink)
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Hello,

Check your PC Device manager, delete Card-Reader and Smart-Card device.
Then connect dongle and let Windows install drivers.
If problem still exist you can instll drivers manually - http://server1.infinity-box.com/down...n_Windows8.pdf
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Old 02-22-2016, 21:07   #8 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

Check your PC Device manager, delete Card-Reader and Smart-Card device.
Then connect dongle and let Windows install drivers.
If problem still exist you can instll drivers manually - http://server1.infinity-box.com/down...n_Windows8.pdf

installation sucess but lost password for credits !

br
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Old 02-22-2016, 21:28   #9 (permalink)
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credits restored and software working OK

br
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